Bryan Jacobs
Pleasant Hill,MO
Summary
Dedicated and hardworking professional seeking a rewarding position that emphasizes a commitment to excellence. Eager to learn new tasks and methods while continuously striving for personal and professional growth. Known for punctuality and attention to detail, with a strong focus on delivering high-quality results. Passionate about contributing positively to team dynamics and achieving organizational goals.
Overview
11
11
years of professional experience
Work History
Quality Assurance Specialist
AssistRx
07.2023 - Current
- Conducted a minimum of 8 quality reviews per associate per month.
- Monitor processes including call handing to ensure program KPIs and established quality guidelines are met.
- Auditing case records to ensure proper charting and interactions are documented appropriately against the established quality guidelines.
- Prepare quality score reports by associate, team and/or program for management review on a weekly and monthly basis.
- Identify service trends and collaborate with management to ensure and promote adherence to Patient Solutions and support guidelines within assigned areas.
- Upon notification of program enhancements, assist with developing associate training materials and participate in training sessions, ensuring associates understand how the program enhancement will impact the quality review/score.
- Monitor programs and present findings to management for immediate review and reconciliation.
- Providing support to the program team on periodic department audits.
- Monitor compliance to HIPAA guidelines
- Monitor and report Adverse Events to FDA
Distribution Systems Operator/Dispatcher
Evergy
10.2021 - 05.2023
- Monitored electrical districts for outages, faults & abnormalities using Oracle Management Systems.
- Operated electrical devices remotely for restoration or repair to minimize outages.
- Dispatched crews using 3-part communication to ensure safety in the field & adherence to State & Federal guidelines.
Sales & Dining Manager
J. Gilberts Steak & Seafood
01.2015 - 07.2021
- Sold, booked, planned & coordinated banquets.
- Supervised dining room staff.
- Provided guest support to remedy issues.
- Monitored & reviewed guest satisfaction reviews to adhere to quality assurance guidelines.
- Reviewed & coached staff on performance related issues.
- Service customers by identifying, analyzing, and developing improvements in productivity, quality, internal team relationships, and customer service.
Education
Diploma -
Shawnee Mission Northwest H.S
Skills
- Teams
- One Note
- Excel
- Word
- Oracle Management Systems
- SQL
- Salesforce
- Jabber
- Quality management systems
- HIPAA compliance
- Data analysis
- Documentation and reporting
- Correction action planning
- Internal audits
- Regulatory adherence
Timeline
Quality Assurance Specialist
AssistRx
07.2023 - Current
Distribution Systems Operator/Dispatcher
Evergy
10.2021 - 05.2023
Sales & Dining Manager
J. Gilberts Steak & Seafood
01.2015 - 07.2021
Diploma -
Shawnee Mission Northwest H.S