Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bryan Jacquest

Arbor Vitae

Summary

Dedicated and results-driven Call Center Manager with a strong background in customer service and ERP systems. Experienced in managing call centers for life-saving medical devices. Seeking to leverage extensive experience in managing high-performing teams, streamlining processes, and implementing ERP solutions to contribute to a dynamic organization focused on operational excellence and customer satisfaction.

Overview

25
25
years of professional experience

Work History

Customer Service Manager

Cardio Partners
10.2016 - Current
  • Maintain and analyze daily reports for phone, chat, and email metrics.
  • Collaborated on ERP system selection, testing, implementation, and training
  • Develop and manage Excel trackers for special projects and team metrics
  • Manage a sub-department of 4 reps supporting outside sales and enterprise clients
  • Train new hires on products, systems, and procedures.
  • Process virtual credit card payments for Net 30 customer invoices
  • Collaborate cross departmentally to resolve issues and partner on the best solution for the business and the customer
  • Resolve customer complaints while prioritizing customer satisfaction and loyalty.
  • Manage team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Assess teams performance to determine training needs and define accurate plans for decreasing process lags.
  • Manage complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Collaborate with upper management to improve customer service processes and support structures company-wide.

Team Member / Shift Lead

Culver’s
01.2009 - 01.2016
  • Provided consistent customer service in a fast-paced environment.
  • Trained and mentored new employees on food safety, preparation, and service standards.
  • Oversaw shift operations, including delegating tasks and managing team performance.
  • Ensured proper cash handling, drawer reconciliation, and safe drops.
  • Supported inventory control and restocking efforts.
  • Maintained cleanliness and compliance with food safety standards.
  • Assisted in scheduling and shift coverage.

Assistant Store Manager

The Store
01.2007 - 01.2009
  • Promoted to Assistant Manager six months after hire.
  • Supervised daily operations of the convenience store, including opening and closing procedures.
  • Managed inventory levels, ordering, and vendor relations.
  • Created and maintained employee schedules to ensure appropriate staffing.
  • Trained and supervised cashiers and floor staff.
  • Handled daily cash deposits, safe audits, and financial reporting.
  • Ensured compliance with safety, sanitation, and operational standards.
  • Oversaw merchandising, promotional displays, and seasonal transitions.

Supervisor

Trig’s
01.2004 - 01.2007
  • Oversaw team functions and customer service operations.
  • Managed staff, inventory, and provided frontline support.
  • Supervised front-end staff including cashiers and courtesy clerks, ensuring exceptional customer service.
  • Handled staff scheduling, shift coverage, and daily task assignments.
  • Trained new hires on POS systems, store policies, and customer interaction standards.
  • Performed daily cash reconciliation and prepared bank deposits.
  • Assisted with merchandising, shelf stocking, and planogram execution.
  • Maintained store cleanliness, safety protocols, and compliance with company operational standards.

Team Member

Trig’s
01.2000 - 01.2004
  • Oversaw team functions and customer service operations.
  • Managed staff, inventory, and provided frontline support.
  • Supervised front-end staff including cashiers and courtesy clerks, ensuring exceptional customer service.
  • Handled staff scheduling, shift coverage, and daily task assignments.
  • Trained new hires on POS systems, store policies, and customer interaction standards.
  • Performed daily cash reconciliation and prepared bank deposits.
  • Assisted with merchandising, shelf stocking, and planogram execution.
  • Maintained store cleanliness, safety protocols, and compliance with company operational standards.

Education

High School Diploma -

Lakeland Union High School
Minocqua, WI
06-2004

Skills

  • Customer service & Support
  • Problem-solving
  • Microsoft Office Suite
  • ERP Systems & Implementation
  • Staff Supervision & Training
  • Cross-Functional Communication
  • Data Analysis & Reporting
  • Order Management
  • Customer Focused

Timeline

Customer Service Manager

Cardio Partners
10.2016 - Current

Team Member / Shift Lead

Culver’s
01.2009 - 01.2016

Assistant Store Manager

The Store
01.2007 - 01.2009

Supervisor

Trig’s
01.2004 - 01.2007

Team Member

Trig’s
01.2000 - 01.2004

High School Diploma -

Lakeland Union High School

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