Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bryan jende

Burlington

Summary

Dynamic professional with a proven track record at Artistic Cleaners, excelling in carpet cleaning and customer service. Recognized for enhancing customer satisfaction through effective complaint handling and problem-solving. Adept at helping clients and ensuring safety compliance, consistently achieving high standards in service delivery.


Diligent night manager with solid foundation in managing night operations and ensuring smooth functionality of hotel services. Efficiently handled guest requests and resolved issues, contributing to high guest satisfaction. Demonstrated strong leadership and problem-solving skills in managing staff and maintaining security.

Overview

4
4
years of professional experience

Work History

Lead Technician Carpet Cleaner

Artistic Cleaners
01.2024 - Current
  • went to client homes, and assessed how to clean carpets and tile. also using chemistry to get best results
  • Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
  • Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
  • Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.

Night Manager

Jimmy Johns
02.2021 - Current
  • Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
  • Resolved customer complaints promptly and professionally to maintain satisfaction.
  • Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
  • Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
  • Conducted nightly inventory management procedures to track sales and stock levels.
  • Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
  • Trained and mentored new and existing staff to achieve best practices.
  • Created nightly shift task lists to assign duties to each employee.

Education

Badger High School
Lake Geneva, WI
06-2025

Skills

  • Diagnostic testing
  • Testing and repair
  • Safety compliance
  • Schematics interpretation
  • People management
  • Complaint handling
  • Customer service focus
  • Guest assistance

Timeline

Lead Technician Carpet Cleaner

Artistic Cleaners
01.2024 - Current

Night Manager

Jimmy Johns
02.2021 - Current

Badger High School

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