Bryan Jennings
Customer Service
Sparks,NV
Summary
Dependable customer service representative with strong conflict management and organizational skills. Well-versed in accurate cash handling and top-quality customer service. Enthusiastic about positively impacting business operations by maximizing customer satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
33
33
years of professional experience
4
4
years of post-secondary education
Work History
Counter Sales Agent
Hertz Corp
Santa Ana, CA
04.2018 - 04.2020
- Interacted with customers and processed their rentals, in compliance with Hertz's policies and procedures
- Welcomed customers with a pleasant greeting and assisted in answering questions in a friendly manner
- Resolved customer issues and concerns professionally using effective customer service techniques
- Communicated and offered ancillary products and services to enhance the customer's travel experience
- Emphasized selling and revenue maximization of core products such as insurance, fuel options, and vehicle upsells
- Answered telephone calls and liaised with various Hertz departments
- Achieved personal sales goals while supporting the goals of the team Answered questions and provided directions in a courteous and expeditious manner
- Qualified and processed customer rentals with accuracy and attention to detail
- Maintained appearance appropriate for providing best in class customer service
- Communicated customer feedback to the team and engaged in action planning to improve operational performance and customer satisfaction
- Kept the work area organized and free of clutter
- Finalized sales by completing payments and required paperwork.
- Informed customers about important policies and conditions on sales.
- Maintained excellent attendance record, consistently arriving to work on time.
Rental Sales Agent & Training Coordinator
Avis Budget Group
Burbank, CA
02.1999 - 02.2012
- Researched curriculum and stayed up-to-date on industry developments and competitors
- Gathered information from management, employees, and other departments on the effectiveness of completed training courses and sought to improve them
- Issued assessment tests and quizzes to measure employee retention rates
- Created printed and instructional materials to be used in training • Scheduled and conducted meetings with management to identify topics to be addressed or areas in need of additional instruction
- Developed internal marketing materials to promote training courses and necessary details
- Assisted in planning, creating, and implementing yearly training courses and materials for each department
- Drafted quotes, confirmed orders and managed transfers to handle rental needs efficiently.
- Coordinated with sales teams and clients to manage inventory, adjust orders and handle logistics.
Agency Operator
Avis Budget Group
Los Angeles, CA
09.1993 - 01.1999
- Operated and grew a successful Avis Budget location
- Staffed and trained employees
- Developed and implemented a marketing plan to promote the business and increase sales
- Maintained a business plan aimed at developing rental business in the local area
- Ensured excellent customer service and addressed any issues or concerns that arose
- Took incoming calls from public and transferred to correct department.
- Performed clerical work such as sorting mail, restocking supplies and typing documents.
- Maintained energy and enthusiasm in fast-paced environment.
Rental Sales Agent & Lead Rental Agent
Avis Budget Group
Anaheim, CA
01.1984 - 09.1993
- Assisted customers with their vehicle rental needs and provided them with information about additional products and services
- Performed data entry and computer tasks
- Followed extensive training material and applied it daily on the job
- Ensured a positive customer experience and addressed any issues or concerns that arose
- Placed sales calls and handled sales for incoming customer calls.
Parking Attendant & Team Leader
Disneyland Hotel
Anaheim, CA
03.1981 - 01.1984
- Greeted guests and provided them with information and directions
- Delivered narrations of varying lengths to large groups
- Provided audience control and assisted with traffic flow
- Handled cash transactions at the Auto Plazas and distributed parking passes
- Provided exceptional service to customers, resolving issues and concerns in a timely and professional manner
- Motivated and mentored team members to achieve their best performance
- Monitored team performance and provided feedback and coaching as needed
- Reported unlawful parking jobs.
Education
High School Diploma -
Fullerton Union High School
Fullerton, CA 08.1980 - 05.1984
Skills
Customer Service & Relations
Complaint resolution
CRM
Account management
Creative problem solving
Cash Handling
Employee Evaluation
Dependable and Responsible
Training and Mentoring
Research and due diligence
Sales and marketing
Bookkeeping
Timeline
Counter Sales Agent
Hertz Corp
04.2018 - 04.2020
Rental Sales Agent & Training Coordinator
Avis Budget Group
02.1999 - 02.2012
Agency Operator
Avis Budget Group
09.1993 - 01.1999
Rental Sales Agent & Lead Rental Agent
Avis Budget Group
01.1984 - 09.1993
Parking Attendant & Team Leader
Disneyland Hotel
03.1981 - 01.1984
High School Diploma -
Fullerton Union High School
08.1980 - 05.1984