Bryan Jimenez

· Law Enforcement & Public Safety: Proactively enforced local, state, and federal laws, ensuring the safety of a diverse population in a large urban environment.

· Crime Investigation: Led complex criminal investigations, from initial incident response to case closure, including interviewing witnesses, collecting evidence, and collaborating with legal teams.

· Community Engagement: Fostered strong relationships with community members through outreach programs, educational initiatives, and public forums, enhancing trust and cooperation.

· Crisis Management: Responded to high-pressure situations, including emergencies, natural disasters, and public disturbances, with composure and effective problem-solving.

· Team Leadership: Supervised junior officers and coordinated with specialized units to ensure cohesive operations and effective law enforcement strategies.

· Documentation & Reporting: Produced comprehensive reports and maintained meticulous records for all incidents and investigations, ensuring accuracy and accountability.

· Account Management: Successfully manage and nurture relationships with enterprise accounts, ensuring customer satisfaction and loyalty while driving application usage.

· Team Onboarding: Spearheaded onboarding initiatives for teams of 100+ through in-person sessions and Zoom meetings, enhancing user adoption and engagement.

· Custom Training Guides: Developed comprehensive, user-friendly onboarding training guides, resulting in an 85% client engagement rate within the first month of implementation.

· Contract Negotiation: Negotiated both new and existing contracts, achieving an average upsell rate of 15%, contributing significantly to revenue growth.

· Client Collaboration: Worked closely with customer executives to understand their specific needs, goals, and challenges, ensuring tailored solutions that met their objectives.

· Cross-Departmental Collaboration: Partnered with engineering, product development, marketing, and sales teams to optimize customer experience and streamline processes.

· CRM Integration: Led the integration of customer CRMs with the company’s application, significantly boosting usage rates to 90% and improving data accuracy for sales.