Bryan Johnson
Largo,FL
Summary
Proven in enhancing customer satisfaction and sales at Tommy’s Express, I excel in customer service excellence and cash handling. My strong work ethic and ability to collaborate effectively have consistently improved business outcomes. Achieved a high accuracy rate in transactions, demonstrating reliability and a commitment to exceptional service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier
Gabe’s
12.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Delivery Courier
Uber Eats
05.2023 - 09.2023
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
Line Cook
Sonnys Real Pit BBQ
05.2022 - 05.2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
Winery Worker
Day Labor
04.2021 - 04.2022
- Enhanced winery production by meticulously pruning and training grapevines.
- Performed routine equipment maintenance to ensure reliability and longevity of machinery used in the winery process.
- Continuously updated personal knowledge on industry trends and innovations to ensure the winery remained competitive in the marketplace.
- Improved overall vineyard health with diligent pest and disease monitoring and management.
Car Wash Operator
Tommy’s Express
01.2021 - 03.2021
- Developed customized detailing packages based on specific client needs, resulting in higher sales numbers per transaction.
- Enhanced customer satisfaction by providing efficient and thorough car wash services.
- Maintained a safe work environment, adhering to industry standards and company policies at all times.
- Increased repeat business through excellent customer service and attention to detail in car washing processes.
Crew Worker
McDonald’s
02.2018 - 10.2018
- Operated kitchen equipment to prepare menu items consistently.
- Ensured compliance with safety protocols to promote a safe working atmosphere.
- Improved customer satisfaction by providing friendly and attentive service during peak hours.
- Completed inventory checks, ensuring stock availability.
Education
GED - N/A
Clearwater Adult Education Center
Clearwater, FL10.2018
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
- Cash handling
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash register operation
- Customer relations
- Cash handling and management
Certification
Microsoft Office - 2018
Timeline
Cashier
Gabe’s
12.2024 - Current
Delivery Courier
Uber Eats
05.2023 - 09.2023
Line Cook
Sonnys Real Pit BBQ
05.2022 - 05.2023
Winery Worker
Day Labor
04.2021 - 04.2022
Car Wash Operator
Tommy’s Express
01.2021 - 03.2021
Crew Worker
McDonald’s
02.2018 - 10.2018
GED - N/A
Clearwater Adult Education Center
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