BRYAN JONES
Rockmart,GA
Summary
Versatile and experienced pest control professional with over 7 years in residential, commercial, and industrial services. Recognized for outstanding customer service, leadership potential, and strong problem-solving skills. Demonstrated ability to coach, support, and mentor team members, while maintaining top-tier performance metrics. Seeking to transition into the Service Center Supervisor role to help develop confident, capable service professionals who embody the Northwest Way.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Universal Service Professional
Northwest Exterminating
01.2021 - Current
- Consistently maintain an above-average NPS score across the Smyrna branch.
- Lead the Smyrna branch in total pass sales for three consecutive years.
- Support fellow service professionals by offering guidance, troubleshooting assistance, and field expertise.
- Assist with branch QA inspections, safety checks, and truck inspections to ensure compliance and preparedness.
- Selected as Team Mate of the Year (2024).
- Member of Northwest Exterminating’s Good Deeds Team for the Smyrna branch.
- Completed the Northwest Certified Operator Cram Course and currently studying for the Certified Operator exam.
- Active participant in the Northwest Leadership Experience – Fall 2025.
- Participating as a mentor in the Mouse Match Program.
Retail Sales Merchandiser Development - Retail Client Service Manager
Advantage Solutions
01.2018 - 2021
- Scheduled/staffed 700–900 reps across 28 supervisors in the Southeast.
- Managed five-figure client projects (Pepsi, Smuckers, Mars).
- Maintained communication with clients and operations leadership.
- Data analysis for projects.
- Developed reporting and trackers for operational management.
Universal Sales Technician
Hole In One Pest Solutions
01.2014 - 01.2017
- Maintained a high level of service by providing effective solutions and education to customers
- Serviced residential, industrial, and commercial customers
- Conducted thorough inspections to identify pest issues and recommend solutions.
Education
Automotive Technology Certification - Automotive Technology
Lanier Technical College
Dawsonville, GA01.2011
Skills
- Leadership & Team Development
- Customer Service Excellence
- Problem Solving & Critical Thinking
- ServSuite Proficiency
- Strong Communication (verbal & written)
- Organization & Time Management
- Rapid Learning Ability & Adaptability
- Quality assurance
- Microsoft Excel
Certification
- Structural Pest Control License (HPC, WDO) - SP19756
- Google Technical Support Fundamentals
Timeline
Universal Service Professional
Northwest Exterminating
01.2021 - Current
Retail Sales Merchandiser Development - Retail Client Service Manager
Advantage Solutions
01.2018 - 2021
Universal Sales Technician
Hole In One Pest Solutions
01.2014 - 01.2017
Automotive Technology Certification - Automotive Technology
Lanier Technical College