Bryan J. Young
Hesperia,CA
Overview
7
7
years of professional experience
Work History
CLASS B DRIVER/DRIVER ASSISTANT
FRED & MARY LOGISTICS
VICTORVILLE, CA
02.2023 - 07.2023
- Responsible for operating vehicles with weight requirements, usually used for commercial and industrial purposes
- Stay on a predetermined route and ensure timely deliveries
- Communicate with dispatch as needed
- Make safety a priority at all times
- Obey all applicable traffic laws and drive in according to the weather/road conditions
- Pick-up loads and organizes truck in an ordered, logical manner
Bus Operator (CDL Class B License/Air brakes endorsement)
LONG BEACH TRANSIT
LONG BEACH, CA
01.2023 - 02.2023
- Memorizing routes, transfer points, and fare structures for all lines assigned divisions
- Referring to and implementing route maps, time schedules, and instructions for pull-outs, line service, pull-ins, and off-route trips
- Collecting and counting fares, issuing transfer tickets, and transporting passengers on public transit buses
- Providing schedule, route, and fare information to passengers seeking assistance
- Operating wheelchair lift and assisting the passengers with disabilities in boarding, riding, and alighting in a safe manner which may include pushing a wheelchair up & down the ramp
- Securing wheelchairs of passengers with disabilities and clearly communicates the action being taken
- Receiving and transmitting two-way radio messages involving accidents, emergencies, criminal activities, or other authorized metro business
- Conducted daily pre-trip and post-trip inspections according to a set checklist
- Maintained excellent customer relations, providing friendly and courteous service
- Inspected vehicles before leaving depot to ensure gas, oil, and water levels were acceptable prior to departure
Customer Service Representative
Bellflower Dental Group
Bellflower, CA
04.2016 - 09.2021
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Accounts Receivable
BELLFLOWER DENTAL GROUP
BELLFLOWER, CA
04.2016 - 09.2021
- Posts customer payments by recording cash, checks, and credit card transactions
- Posts revenues by verifying and entering transactions from lock box and local deposits
- Updates receivables by totaling unpaid invoices
- Maintains records by microfilming invoices, debits, and credits
- Verifies validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments, and from customers;
- Resolves valid or authorized deductions by entering adjusting entries
- Resolves invalid or unauthorized deductions by following pending deductions procedures
- Resolves collections by examining customer payment plans, payment history, credit line; coordinating contact with collections department
- Summarizes receivables by maintaining invoice accounts; coordinating monthly transfer to accounts receivable account; verifying totals; preparing report
- Protects the organization's value by keeping information confidential
- Updates job knowledge by participating in educational opportunities
- Accomplishes accounting and organization mission by completing related results as needed
Call Center Representative
BELLFLOWER DENTAL GROUP
BELLFLOWER, CA
04.2016 - 09.2021
- Answering and resolving customer service inquiries as well as working on nontechnical claims and adjustments
- Answers incoming calls relating to inquiries regarding, but not limited to benefits, claim status, provider information, and eligibility information in a professional, courteous manner
- Determines what inquiries are to be forwarded and/or transferred for more detailed research and assistance
- Performs routine calls related to adjustments as needed to alleviate the need to transfer requests
- Initiates directory; ID card; EOB copy requests; and claim form requests
- Initiates refund requests when a refund due is identified during the course of normal Client Services duties
- Monitors Client Services general mailbox and returns any calls as assigned by the Client Services Manager or Supervisor
- Works routine claims in non-technical mailboxes as assigned
- Provides resolution and follow-up for routine Returned Information requests
- Performs basic duties and serves as back-up for Client Services Agents as needed
Education
High School Diploma -
Hesperia High School
Hesperia, CASkills
- Air brakes endorsements
- Time management skills
- Strong communication skills; able to give full attention to what others are saying, taking time to listen to the points being made and quick to use logical and reasoning tactics when needed
- Quick learner
- Able to organize and prioritize a workday
- Conflict resolution
- Professional appearance
- Customer service
- Problem-solving
- Multitasking
- Reliability
Timeline
CLASS B DRIVER/DRIVER ASSISTANT
FRED & MARY LOGISTICS
02.2023 - 07.2023
Bus Operator (CDL Class B License/Air brakes endorsement)
LONG BEACH TRANSIT
01.2023 - 02.2023
Customer Service Representative
Bellflower Dental Group
04.2016 - 09.2021
Accounts Receivable
BELLFLOWER DENTAL GROUP
04.2016 - 09.2021
Call Center Representative
BELLFLOWER DENTAL GROUP
04.2016 - 09.2021
High School Diploma -
Hesperia High School