Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Bryan Kang

Chandler,Arizona

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

7
7
years of professional experience

Work History

Server Lead/ Floor Manager

The Hidden House
08.2021 - Current
  • Coached employees and trained on methods for handling various aspects of sales, POS system, and standards for level of service expected from the restaurant
  • Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff..
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Server Lead

The Brickyard Downtown Chandler
11.2019 - 07.2021
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
  • Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Bartender

Va Bene
03.2017 - 09.2019
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Crafted special drink and cocktail menu items for seasonal offerings.

Education

Bachelor of Science - Interdisciplinary Studies

Arizona State University
Tempe, AZ
12.2022

Skills

  • Safe Food Handling
  • Guest Relations Management
  • Wine Service
  • Food and Beverage Pairings
  • Staff Training
  • Willingness to Learn

Languages

Korean
Native or Bilingual

Timeline

Server Lead/ Floor Manager

The Hidden House
08.2021 - Current

Server Lead

The Brickyard Downtown Chandler
11.2019 - 07.2021

Bartender

Va Bene
03.2017 - 09.2019

Bachelor of Science - Interdisciplinary Studies

Arizona State University

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Bryan Kang