Auto Damage Appraiser with dedication to accuracy, efficiency and best-in-class work. Known for providing fast and correct quotes, liaising between multiple parties with honesty and working toward great solutions. Trained in Audatex, CCC, dealer track, damage appraisals.
Also, knowledgeable in QB.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Collision Estimator
Valley Collision
01.2023 - 03.2023
Documented damage with photographs and detailed written descriptions.
Inspected vehicles to evaluate necessary repairs and determine extent of damage.
Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.
Commination between car owners and insurance agencies about auto damage and insurance claims.
Completed appraisals on automobiles, light trucks, custom cars, vans and many other vehicle types.
Pre and post scan vehicles
Prepared logs on each repair and maintained customer records
Training in CCC
Estimator
Roses Auto Body
01.1993 - Current
Inspected vehicles to evaluate necessary repairs and determine extent of damage.
Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.
Used Audatex to calculate damages and claim values.
Negotiated completed damage estimates and repair costs.
Accurately estimated parts and labor.
Prepared logs on each repair and maintained customer records for each job.
Distributed ordered components to appropriate technicians to complete repairs.
Documented damage with photographs and detailed written descriptions.
Body Shop Estimator
Salt Lake Valley Chevrolet
05.2023 - Current
Streamlined the estimation process by implementing efficient software tools and technology.
Reduced average turnaround times for repairs, effectively managing scheduling and prioritizing urgent jobs.
Enhanced communication with insurance companies by maintaining clear and consistent documentation of repair processes.
Increased customer satisfaction by providing accurate and timely repair estimates for body shop services.
Boosted profitability with thorough evaluation of repair costs, sourcing parts at competitive prices, and negotiating labor rates.
Developed strong relationships with vendors to ensure reliable delivery of high-quality parts and materials for repairs.
Improved workflow efficiency in the body shop by collaborating with technicians to identify bottlenecks and implement solutions.
Assisted customers in understanding complex insurance claims processes by breaking down complicated terminology into easily digestible information.
Provided excellent service during client interactions, resulting in positive reviews and repeat business referrals from satisfied customers.
Upheld high ethical standards when appraising vehicles for damage, ensuring honest assessments that built customer trust.
Coordinated with other departments to provide a seamless customer experience from initial estimate through repair completion and vehicle pickup.
Inspected vehicles to identify and document repair needs.
Inspected new parts and areas of repair to verify correctness and quality.
Followed standard operating procedures to achieve consistent quality of work.
Education
GED -
Jordan High
Sandy, UT
Skills
Creating Estimates
Bid Proposals
Materials Estimates
Estimating Workloads
Delivery Schedules
Customer Experience
Issue Resolution
Ordered parts, cycle counts
Collision Estimates
Estimating Repair Cost
Critical Thinking
Customer Inquiries
Certification
Audatex Software
Languages
English
Full Professional
Additional Information
Willing to learn new collision software.
Knowledge of Quick Books
Ability to do automotive touch-ups and buffing.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
Achieved great results through effectively helping keep customers up to date.
Documented and resolved customer complaint which led to positive results
.
Interests
Riding ATV'
Timeline
Body Shop Estimator
Salt Lake Valley Chevrolet
05.2023 - Current
Collision Estimator
Valley Collision
01.2023 - 03.2023
Estimator
Roses Auto Body
01.1993 - Current
GED -
Jordan High
Audatex Software
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