Summary
Overview
Work History
Education
Skills
Certification
Relevant Hobbies
Timeline
Generic
Bryan Kjellman

Bryan Kjellman

IT Support Specialist - Intermediate
Orland Park,IL

Summary

Experienced technical support professional with a proven track record of resolving complex technical issues and managing regional projects. Proven track-record of excellent customer service. Recognized for strong ability to asses and react to demanding situations, and ability to excel in fast-paced, dynamic work environments. Proficient in coordination between customers, technical teams, and outside vendor collaboration.

Overview

13
13
years of professional experience
5
5
years of post-secondary education
3
3
Certifications

Work History

IT Support Specialist - Intermediate

AdventHealth
12.2022 - Current
  • Lead for HelloCare smart patient-room project. Surveyed Hinsdale's 241 in-scope patient rooms to assess and document equipment needs, as well as network ports, power outlets, and room readiness and remodeling recommendations. Responsible for deployment and support of all equipment in patient rooms.
  • Worked extensively with CDI, Epic Stork, and GE vendor to facilitate GE Centricity fetal monitoring deployment and support at GLR Hinsdale and Bolingbrook.
  • Supported RMR region Centura to AdventHealth EPIC go-live. Was specifically assigned to facilitate GE Centricity implementation at Littleton due to knowledge and experience in deploying and troubleshooting this system.
  • Acted as liaison between vendor, telecom team, medical staff, and clinical informatics to support Rauland nurse call system. Coordinated with vendor during troubleshooting, system maintenance, and hardware upgrades.
  • Completed network shared drive to cloud-based Teams migration project. Coordinated between end users, ECS team, and GLR Sys Admin team to migrate 165 individual network shared drives to Microsoft Teams. The success of this project set the standard for file share infrastructure that all other regions are now moving to.
  • Handled printer-rightsizing project to replace aging printers and consolidate 300 down to 150 devices to reduce support contract costs for the company.
  • Worked with Biomed to facilitate Biomed equipment from AMITA to AdventHealth network infrastructure migration project.
  • Diagnose and troubleshoot hardware, software, and network issues at GLR region's flagship hospital.
  • Set up, deploy, and support all equipment at new and expanding medical group facilities throughout GLR region.
  • Provide white-glove service to hospital executive and administration staff including IT equipment and AV conference equipment.
  • Consistently one of the highest ticket closers for the GLR region.
  • Promoted from associate to intermediate tech after one year from hire date.
  • Achieved network analyst trustee privileges.

Geek Squad Technician

Best Buy
02.2016 - 12.2022
  • Traveled on-site to customer homes and businesses to perform setup and configuration of new machines and networking equipment, and all related accessories.
  • Diagnosed hardware failures, explained the problem and solution in an easy-to-understand manner for the customer.
  • Performed hardware and software technical repairs and upgrades on both Windows and Mac machines.
  • Performed new PC initial setup and configuration for customer systems.
  • Provided knowledge-transfer to customers on how to use and make the most of their new equipment.
  • Quoted customers the cost of both parts and labor for services and/or repairs to their machines, and explained the pros/cons of repairing an existing machine or purchasing new hardware.

PC/Home Office Sales

Best Buy
04.2012 - 02.2016
  • Assessed customer needs and guided them when selecting a new PC or home office product that is best suited to the customer's needs.
  • Explained and conveyed technical information about the products they are purchasing in ways easy for them to understand.
  • Offered extended product support and installation options and explained reasoning and benefit to the customer.
  • Performed POS transactions.
  • Stocked and inventoried new products, and setup new product displays and demos.

Education

Associate of Applied Science - Computer Networking And System Administration

Moraine Valley Community College
Palos Hills, IL
08.2020 - 05.2022

High School Diploma -

Carl Sandburg High School
08.2004 - 05.2008

Skills

Technical troubleshooting

Documentation and knowledge transfer

Hardware and software configuration and deployment

Team/vendor liaison and collaboration

Project scope and management

Technical troubleshooting

Certification

CompTIA Network+

Relevant Hobbies

  • Scripting/coding
  • Cyber security
  • Audio/video technology

Timeline

CompTIA Network+

03-2025

Microsoft Azure Fundamentals AZ-900

12-2024

CompTIA A+

09-2024

IT Support Specialist - Intermediate

AdventHealth
12.2022 - Current

Associate of Applied Science - Computer Networking And System Administration

Moraine Valley Community College
08.2020 - 05.2022

Geek Squad Technician

Best Buy
02.2016 - 12.2022

PC/Home Office Sales

Best Buy
04.2012 - 02.2016

High School Diploma -

Carl Sandburg High School
08.2004 - 05.2008

Similar Profiles

CREATE PROFILE
Bryan KjellmanIT Support Specialist - Intermediate
Want your own profile? Create for free at Zety.com