Bryan Koch
Dundee
Summary
Dynamic plumbing professional with extensive experience at Monroe Public Schools, specializing in efficient plumbing repairs and installations. Proven ability to enhance customer satisfaction through expert troubleshooting and effective communication. Skilled in piping installation and preventative maintenance, consistently delivering high-quality results while collaborating seamlessly with cross-functional teams.
Plumbing professional with comprehensive background in residential and commercial plumbing services. Successfully managed and executed various plumbing projects emphasizing efficiency and reliability. Valued team player known for adaptability and strong communication skills, ensuring seamless collaboration and optimal results.
Professional with substantial hands-on experience in plumbing, offering solid track record of diagnosing and repairing complex plumbing issues. Highly reliable team player with strong focus on collaboration and adaptability to changing project needs. Proficient in pipe installation, maintenance, and troubleshooting while ensuring compliance with safety and building regulations. Known for delivering results and maintaining high standards in all tasks.
Experienced with installing, repairing, and maintaining plumbing systems. Utilizes advanced troubleshooting techniques to resolve issues efficiently. Knowledge of industry standards and safety protocols ensures high-quality service and compliance.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Plumber
Monroe Public Schools
Monroe MIchigan
04.2022 - Current
- Installed and repaired plumbing systems in classrooms and facilities.
- Diagnosed plumbing issues and provided efficient solutions for leaks and clogs.
- Collaborated with maintenance team to ensure timely repairs and minimize disruptions.
- Maintained accurate records of repairs, installations, and preventative maintenance performed.
- Trained new staff on plumbing safety protocols and operational procedures.
- Upgraded outdated plumbing fixtures to enhance functionality and water efficiency.
- Conducted routine inspections to identify potential plumbing issues before they escalated.
- Repaired plumbing systems, components, and equipment.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Installed new piping systems in various types of buildings following local building codes and regulations.
- Upgraded outdated plumbing systems to modern standards enhancing functionality while increasing property value for clients.
- Collaborated with other trade professionals such as electricians and HVAC technicians during multi-faceted construction projects to ensure seamless integration of services.
- Ensured safety compliance during all projects, adhering to strict industry regulations and guidelines.
Plumbing Sales Specialist
Lowes Home Improvment
Toledo, OH
09.2009 - 04.2022
- Developed and maintained strong customer relationships to drive plumbing product sales.
- Provided expert product knowledge and recommendations to meet customer needs effectively.
- Conducted market research to identify trends and opportunities for new plumbing solutions.
- Collaborated with cross-functional teams to optimize inventory management and product availability.
- Assisted customers in troubleshooting plumbing issues, enhancing service satisfaction rates.
- Provided exceptional after-sales support, addressing customer concerns and ensuring their satisfaction with purchased products.
- Built lasting client relationships through effective communication and prompt issue resolution talents.
- Provided accurate cost estimates based on detailed assessments of each project''s specifications, earning clients'' trust through transparency in pricing.
- Answered questions from customers regarding plumbing materials and products.
- Engaged directly with contractors, plumbers, builders and other key individuals in effort to promote business opportunities.
- Handled difficult customer inquiries with professionalism and tact, successfully resolving issues while maintaining positive relationships.
- Implemented a client follow-up system to gather feedback on completed projects, using insights to continuously improve the quality of products and services offered.
- Recommended plumbing products that would fulfill customer requirements.
- Increased customer satisfaction by providing expert advice on plumbing products and solutions.
Plumber's Assistant
Millers New Tec Plumbing and Heating
Monroe, MI
02.2000 - 09.2009
- Assisted in installation and repair of plumbing systems in residential and commercial settings.
- Collaborated with lead plumber to diagnose plumbing issues and recommend appropriate solutions.
- Maintained tools and equipment, ensuring operational readiness for daily tasks.
- Supported pipe fitting and soldering operations under supervision, adhering to safety standards.
- Conducted routine inspections of plumbing systems, identifying areas for maintenance and improvement.
- Streamlined workflow by organizing job sites, reducing downtime during service calls.
- Assisted lead plumber in completing complex installations, ensuring adherence to safety regulations.
- Improved project efficiency with meticulous preparation of tools and materials for each job.
- Collaborated with team members to complete daily tasks efficiently and effectively.
- Completed necessary paperwork diligently post-project completion for proper recordkeeping.
- Participated in emergency repair situations, providing prompt assistance to restore functionality quickly.
- Reduced downtime by maintaining a clean and organized workspace, enabling swift completion of tasks.
- Collaborated with team members to complete large-scale projects within tight deadlines, maximizing productivity.
- Assisted with inventory management, helping maintain adequate stock levels for efficient operation.
Education
High School Diploma -
Dundee Public Schools
Dundee, MI06-1999
Skills
- Plumbing repairs
- Piping installation
- Skilled with both hand and power tools
- Drainage systems repair
- Plumbing
- Hand and power tools
- Troubleshooting
- Remodels and new construction
- Residential construction
- Pipe installation expertise
- Gas line handling
- Preventative maintenance planning
- Equipment operation proficiency
- Residential plumbing design
- MS office
Certification
- First Aid/CPR Certified
- Forklift Certified
- Licensed Plumbing Assistant
- Certified Reach Truck Operator
- AFO Aquatic Facility Operating Licensed
- Michigan Drivers Licensed
Timeline
Plumber
Monroe Public Schools
04.2022 - Current
Plumbing Sales Specialist
Lowes Home Improvment
09.2009 - 04.2022
Plumber's Assistant
Millers New Tec Plumbing and Heating
02.2000 - 09.2009
High School Diploma -
Dundee Public Schools