Bryan Kravitz
Chicago,Illinois
Summary
Dedicated IT professional with a strong background in customer service and coordination, leveraging excellent communication skills to enhance user experiences and streamline technical processes. Committed to providing efficient solutions and coordinating effectively between teams to achieve project goals.
Overview
12
12
years of professional experience
Work History
Sales Coordinator
New City Moving
01.2020 - Current
- Responsible for reaching out to new leads, taking all the details of their move, estimating, coordinating and booking them on our schedule
- Answer any ongoing questions with customer prior to the move
- This may include: Detailing our individual services, such as full packing and unpacking, disassembly and reassembly, the moving of pianos, multi-floor hoisting
- Or overnight storage
- Discussing multiple coverage options in detail and finding the one that feels right for them
- Laying any concerns or fears to rest by ensuring the level of excellence we strive for with every move
- Troubleshooting any issues during the move date as well as reporting any claims such as: If there were any issues with the product, I made sure that client got a refund in a timely fashion
- Informed the clients of any information in regards to any issues with the move and kept them updated
- The move exceeding the initial quote and coordination of a follow up move if necessary
- All of which is handled on the fly and resolved in a timely manner
- Daily use of multiple computer programs such as MovingPro, Dialpad, Google Drive, Calendly, Transax, Microsoft Word and Excel on Windows 11.
Travel Coordinator
Judge Mathis Show
01.2018 - 01.2020
- Responsible for coordinating travel arrangements of all litigants
- As well as keeping constant communication to ensure swift travel in dynamically changing situations
- Well versed in Filemaker Pro for the input of all of the litigant’s travel information
- Call each litigant and discuss which travel option would work well with them and then purchase and confirm either airplane, bus or limo services
- Troubleshoot any issues such as late flights or cancelation of travel and immediately find solutions to make sure timely arrival is achieved
- Use of open radio channels for frequent updates from my team, to make sure everything is on schedule
- Often, I would assist in troubleshooting any technical failures of the radio system, which could include the reboot of everyone’s personal device
- Sometimes pivoting to using our own phones in which I helped install an app to simulate radio communication
- Handling of money and making all purchases while keeping strict budget
- Manage production assistants including training and delegating tasks
- Maintaining professional connections with producers of the show as well as hotel staff, airline staff, limo services etc.
Manager
Broadway in Chicago
01.2017 - 01.2018
- Managed bar staff in four high profile theaters, including CIBC, Palace, Oriental and the Broadway Playhouse
- Manage the collection, closure and reconciliation and securing of monies or all cash receipts
- Overall quality control and maintaining guests’ standards of excellence
- Including contributing superb customer service with upset guests
- Sometimes this includes giving refunds through the “Square” app
- Assigning bar and concession stations, as well as closing out employees and data entry
- Inputting this data into an Excel file and sending it to our corporate office
- Full inventory count at the end of each week.
Server/Bartender
Pump Room
01.2016 - 01.2017
- Maintained excellent customer service for prestigious and celebrity guests
- Studied an ever-changing menu from a Michelin Star chef and relayed the dishes to customers in an easy to understand and tantalizing fashion
- Maintained sales goal by continuously up-selling for a higher check average
- Helped increase overall revenue by 10% by being one of the top sellers monthly.
IT Assistant
Columbia College
01.2013 - 01.2014
- Assisted in the set-up and teardown of A/V equipment for different department events
- Answered questions regarding the technology used by Columbia, including computers, cameras, projectors, soundboards, etc
- Managed the schedule of technology amongst different departments within the college.
Education
BA in Acting/TV Production -
Columbia College Chicago
Improvisation/Sketch -
The Second City Conservatory
Skills
- Coordinating
- Sales
- Improvisation
- Customer service
- Phone skills
- Leadership
- Budget restraint
- Working in a fast-paced environment
References
- Harrison Hapin, (650) 892-7770, Manager at Groupon
- Erin Lawson, (708) 912-4304, Manager at Judge Mathis
- Bailey Doyle, (517) 290-6485, Manager at New City Moving
Timeline
Sales Coordinator
New City Moving
01.2020 - Current
Travel Coordinator
Judge Mathis Show
01.2018 - 01.2020
Manager
Broadway in Chicago
01.2017 - 01.2018
Server/Bartender
Pump Room
01.2016 - 01.2017
IT Assistant
Columbia College
01.2013 - 01.2014
BA in Acting/TV Production -
Columbia College Chicago
Improvisation/Sketch -
The Second City Conservatory
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