Bryan Laurent
Orlando,United States
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Server
Hash House a Go Go
Orlando, FL
01.2023 - Current
- Informed customers of daily specials and signature menu items.
- Explained menu items, describing ingredients and cooking methods upon request.
- Served food and beverages to patrons and confirmed complete orders.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Garnished dishes and beverages to serve visually appealing menu items.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Server
Truluck's
Arlington, TX
08.2020 - 07.2022
- Monitored dining room for cleanliness and proper set-up at all times.
- Checked food before serving it to customers.
- Provided excellent customer service to ensure satisfaction.
- Stayed informed about daily specials, new menu items, promotions.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Served customers by delivering appropriate glasses and pouring wine selections at their tables.
Acting Lead
American Airlines
Irving, TX
11.2019 - 07.2022
- Verified identification of travelers before allowing them to board the plane.
- Communicated important information to passengers regarding delays or cancellations due to weather or mechanical issues.
- Answered customer inquiries regarding flight schedules, destinations, fares, and regulations.
- Provided guidance to new employees on standard operating procedures.
- Facilitated communication between airline crew members and ground staff regarding updates on flight status changes.
Server
Red Lobster
Arlington, TX
02.2012 - 03.2020
- Ensured a courteous and professional approach towards patrons, fostering an environment conducive to inquiries and order placements.
- Explained menu items, describing ingredients and cooking methods upon request.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained high standards by inspecting food before delivering it to customers.
Education
High School Diploma -
Lake Howell
Winter Park, FL06-2008
Skills
- Project Planning
- Schedule Management
- Customer Service
- Employee Development
- Problem-solving abilities
- Decision-Making
- Self Motivation
- Continuous Improvement
References
References available upon request.
Timeline
Server
Hash House a Go Go
01.2023 - Current
Server
Truluck's
08.2020 - 07.2022
Acting Lead
American Airlines
11.2019 - 07.2022
Server
Red Lobster
02.2012 - 03.2020
High School Diploma -
Lake Howell
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