Bryan Leon

• Demonstrated adaptability by successfully handling a diverse range of personal injury cases, including motor vehicle accidents and slip and falls.
• Strengthened attorney-client relationships with excellent customer service during intake interviews and ongoing communications.
• Developed strong relationships with medical providers and insurances streamlining record requests and expediting treatment information for cases.
• Ensured compliance with court deadlines by diligently tracking and managing case schedules.
• Organized and maintained case files on Smart Advocate ensuring all documentation is up and available.

● Directed daily operations of the store, including staff management & payroll of over 20 employees over both day and night shifts, customer service, vendor relations, and inventory control using Microsoft excel and other online platforms

● Achieved sales goals by implementing creative marketing strategies effectively lowering COGs and implemented customer service initiatives under corporate policies

● Maintained training programs for new employees, developed effective customer service policies, and maintained administrative duties such as uploading inventories, invoices, pay outs, and updating price changes

● Overseeing functions of HR including hiring, onboarding, performance, disciplinary procedures, terminations, risk assessments, and ensuring company standards and policies are met

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Enhanced pharmacy workflow by assisting pharmacists with inventory count, ordering, medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.