Bryan Leu
Fort Worth
Summary
With a proven track record at Uber, I excel in customer service and GPS route planning, ensuring timely deliveries and enhancing client satisfaction. My attention to detail and problem-solving skills have fostered strong customer relationships and repeat business, showcasing my ability to meet and exceed employer expectations without relying on numerical achievements.
Overview
15
15
years of professional experience
Work History
Courier
Uber
09.2023 - Current
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Followed company policies and procedures during shift.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Drove safely at all times to avoid accidents and harm.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
Caregiver
My Family Members
06.2017 - 08.2023
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Armed Security Officer
Taylor Security Group
07.2015 - 06.2017
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures.
- Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
- Responded decisively to emergency situations with effective crisis management tactics, mitigating potential harm or damage.
- Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
Underground Electrician
Standard Utility Construction
10.2013 - 06.2015
- Ensured safety during underground electric installations by following strict industry guidelines and protocols.
- Inspected electrical systems and equipment to identify hazards and defects.
- Performed underground electrical repairs and maintenance.
- Accurately reported details of all work completed.
- Minimized risk of accidents by adhering to stringent safety protocols during all aspects of underground electrical work.
- Adhered to all corporate procedures and policies.
- Worked on both dead and energized lines.
Sales Manager
Brookstone
09.2014 - 01.2015
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Spearheaded launch of new products, conducting market research and guiding development team on customer needs.
- Built relationships with customers and community to establish long-term business growth.
Detention Officer
Logan County Sheriff's Office and Jail
08.2012 - 09.2013
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Contributed to the efficient processing of new detainees by conducting intake procedures such as fingerprinting, photographing, and inventorying personal belongings.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
- Transported prisoners throughout facility and off-site to medical appointments and court appearances.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
Department Manager
Lowe's
05.2010 - 08.2012
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Cultivated strong relationships with key stakeholders, ensuring support for departmental initiatives and goals.
- Coordinated training programs for new employees, significantly reducing learning curve and enhancing productivity.
Education
Received All Certifications - Security
Guthrie Job Corps Center
Guthrie, OK09-2013
High School Diploma -
Western Hills High School
Fort Worth, TX06-2004
Skills
- Working independently
- Attention to detail
- Problem-solving
- Customer service
- Time management
- Excellent driving skills
- Package handling
- Valid Driver's license
- Decision-making
- GPS and route planning
- Package pickup and delivery
Timeline
Courier
Uber
09.2023 - Current
Caregiver
My Family Members
06.2017 - 08.2023
Armed Security Officer
Taylor Security Group
07.2015 - 06.2017
Sales Manager
Brookstone
09.2014 - 01.2015
Underground Electrician
Standard Utility Construction
10.2013 - 06.2015
Detention Officer
Logan County Sheriff's Office and Jail
08.2012 - 09.2013
Department Manager
Lowe's
05.2010 - 08.2012
Received All Certifications - Security
Guthrie Job Corps Center
High School Diploma -
Western Hills High School
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