Bryan Lima
Floral Park,NY
Summary
Resourceful Customer Service and Technical Support Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Speridian Technologies
Santa Ana, El Salvador
08.2023 - 01.2024
- Aided customers with health insurance data collection and access to account information through phone calls.
Video Editor
Self-employeed
Santa Ana, El Salvador
01.2016 - 12.2023
- Provided on demand video editing services for clients' work and personal needs.
Private English Tutor
Self-employeed
Santa Ana, El Salvador
01.2017 - 12.2022
- Delivered personalized face to face and online English reinforcement lessons to students and individuals according to their proficiency.
Customer Service Representative
Telus International
San Salvador, El Salvador
05.2022 - 07.2022
- Assisted customers from Bergdorf Goodman with incorrect deliveries, online purchases, and changes to orders through phone calls
Education
Specialist of Education - English Language And Literature
Universidad De El Salvador
Santa Ana, El Salvador05-2023
Skills
- Target oriented
- Resourceful
- Time management
- Attention to detail
- Patience and adaptability
- Empathy and active listening
- Project Organization
- Conflict resolution
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Speridian Technologies
08.2023 - 01.2024
Customer Service Representative
Telus International
05.2022 - 07.2022
Private English Tutor
Self-employeed
01.2017 - 12.2022
Video Editor
Self-employeed
01.2016 - 12.2023
Specialist of Education - English Language And Literature
Universidad De El Salvador
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