Bryan Lisnak

My job responsibilities included the following while maintaining a Monday - Friday 8 AM - 5 PM and rotating Sunday shift:

• Assisted all customers with order entries and any inquiries regarding the company.
• Kept all customers satisfied and happy with the company as their distributor and accommodated them as best as possible.
• Solved customer problems and dealt with a variety of concrete variables in situations where standardization exists.
• Communicated and interacted with customers & co-workers to ensure questions were answered accurately and in a timely manner.
• Functioned as a team member within the department and organization, as required and perform any duty assigned to best serve the company.
• Entered customer orders.
• Assisted customers with order or delivery issues.
• Performed administrative responsibilities such as listening & following up on voicemails, generating & sending reports to Purchasing Department & Sales Team, and printing various documents for distribution among various coworkers throughout our distribution center.

• Answered on a daily basis inbound calls, made outbound calls, and e-mailed customers while resolving their product quality complaints and inquiries. Logged issues in computer system and compensated customers when appropriate.
• Participated in and discussed products while sampling them as a way to evaluate changes made or on new items being launched. Communicated information to other team members so they were educated on what I had learned.
• Organized and mailed materials to customers for the purpose of sending us foreign objects they reporting finding in our product.

• Answered inbound and made outbound calls to customers/consumers on a daily basis. Resolved product quality complaints and inquiries communicated via phone or e-mail.
• Completed online and in-person courses to grow in my job with the company. Attended training sessions on various topics related to our department work (nutrition/allergen, legal, & new product).
• Participated in product cuttings with Food Safety & Quality Representatives. Captured notes to communicate with our team so everyone would be aware of any changes coming in the future.
• Toured production facilities and communicated processes to our team and how our products were made. Presented information to Management Representatives while using Microsoft Power Point to share what we learned.
• Helped as an intermediary between our team and the Law Department when customers had a claim they were filing with our company.
• Lead discussions with Food, Safety, & Quality representatives on the product complaint trends that we saw period vs. period year-to-date and how that compared to the results from the previous year.
• Communicated report data, new product information, and supplier corrective actions to our team for several product categories.
• Named Customer Product Support Employee of the Month in November 2008.
• Trained in the Outbound Business to Business Department and regularly made dials for leasing campaigns.
• Trained in the Outbound Sales Department and regularly made calls for various campaigns (Delivery Reschedules & Super Week Promotions, for example).
• Named Inbound Sales Employee of the Month in November 2005.
• Monitored and updated service levels on computer system, helped resolve customer concerns by taking supervisor calls, and assisted other agents with general questions as a Floor Assistant in a call center.
• Invited to an awards event for Inbound Department in 2004 and 2005 to recognize achievements of individual agents or other teams within the call center. Achieved top 10% in inbound sales for both years.

• Coordinated the religious education program for students in Pre-School through Grade 12, including sacramental preparation.
• Directed the youth ministry program and enabled junior and senior high students to take an active role in social, service, worship, and educational events.