Bryan Lou
Summary
Experienced and results-oriented Manager with extensive of managerial experience in retail environments. Motivated professional with strengths in supervising employees and promoting optimal customer service. Adept in employee relations, inventory organization, and visual merchandising. Prepared, organized, and trained in product knowledge and store regulations. Committed to creating an environment that is conducive to achieving increased sales and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Senior Client Advisor
Gucci Group
Atlanta, GA
10.2023 - Current
- Identified opportunities for upselling and cross-selling to maximize client satisfaction and revenue generation.
- Developed and maintained strong relationships with clients, providing personalized service and addressing their needs.
- Provided product knowledge expertise to clients, ensuring they were well-informed about features, benefits, and pricing options.
- Resolved customer complaints and issues promptly, ensuring high levels of customer satisfaction.
- Collaborated with the marketing team to develop effective strategies for attracting new clients.
- Utilized CRM software to track client interactions, update contact information, and manage the sales pipeline effectively.
- Achieved a 110% increase in sales revenue by consistently meeting or exceeding monthly sales targets.
Operations Manager
Burberry, Americas
Atlanta, Georgia
10.2022 - 10.2023
- Measured and reviewed performance via KPIs and metrics.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Developed and implemented operational procedures to ensure quality standards are met.
- Managed scheduling, training and inventory control.
- Tracked and replenished inventory to maintain par levels.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
Real Estate Professional
Keller Williams
Irvine, CA
02.2020 - Current
- Provided client guidance regarding market conditions, mortgage options, and legal requirements.
- Communicated with clients to determine property needs and budget constraints.
- Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
- Negotiated contracts between buyers, sellers, and other parties.
- Acquired new customers, counseled clients, and identified purchasing needs to deliver relevant real estate investments.
Associate Store Manager
Tapestry, Inc. (Coach)
Ontario, CA
10.2016 - 09.2022
- Takes clear accountability for training and execution in the store in all areas, including business, operations, sales/customer service, and visual merchandising, while also coordinating with the regional trainer to ensure all employees are trained in retail standards.
- Developed staff by evaluating and providing performance feedback, seizing all coaching and training opportunities, and fostering a team environment to meet store and company objectives (KPI).
- Created effective succession, recruiting, hiring, and training plans, resulting in lower store turnover.
- Conducted weekly meetings to discuss business objectives and strategies with store personnel.
- Implemented successful business strategies to increase revenue and target new markets.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
- Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
- Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Directed and supervised store staff, including hiring, training, scheduling, and performance reviews.
Operational /Store General Manager
Banana Republic
07.2010 - 09.2016
- Established store tactics and strategies to achieve operational performance and sales goals.
- Developed and implemented strategies to improve customer service, increase sales, and maximize profitability.
- Prepared detailed reports on store operations such as stock levels, financial performance or employee productivity.
- Analyzed sales statistics to formulate policy and drive KPI benchmarks.
- Supported sales team members to drive growth and development.
- Developed promotional strategies and activities with marketing staff.
- Coordinated sales effort with team members and other departments to optimize performance.
Education
Associate of Arts - Computer Science
Southern Connecticut State University
New Haven, CTSkills
- Business development
- Strategic Thinking
- Interpersonal leadership
- Visual merchandise
- Loss prevention
- Conflict Resolution
- Client retention strategies
- Prospect qualification
- Cross-selling techniques
- Client relationship management
Languages
Chinese (Mandarin)
Professional
Spanish
Elementary
Timeline
Senior Client Advisor
Gucci Group
10.2023 - Current
Operations Manager
Burberry, Americas
10.2022 - 10.2023
Real Estate Professional
Keller Williams
02.2020 - Current
Associate Store Manager
Tapestry, Inc. (Coach)
10.2016 - 09.2022
Operational /Store General Manager
Banana Republic
07.2010 - 09.2016
Associate of Arts - Computer Science
Southern Connecticut State University
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