Bryan Luna
Miami,FL
Summary
Strong communication skills and attention to detail enable effective problem-solving. Committed to providing excellent customer service and ensuring smooth operations for end-users. Adept at adapting to new technologies and working in collaborative environments.
Overview
3
3
years of professional experience
Work History
IT Support Specialist
InnovaTek
01.2021 - Current
- Developed and maintain an up-to-date knowledge of the latest IT support trends, technologies, and best practices in the industry and apply them to benefit the organization
- Completed job reports and logs immediately following service calls
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
- Used ticketing systems to manage and process support actions and requests.
- Explained technical information in clear terms to non-technical individuals to promote a better understanding
- Maintained PCs, networks, and mobile devices
- Established, repaired, and optimized networks by installing wiring, cabling, and devices
- Configured hardware, devices, and software to set up workstations for employees
- Managed backup and recovery of data assets to safeguard system availability.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Delivered onsite technical support for all clients
- Added, changed, and deleted Active Directory users
Education
Associate of Arts - Computer Information Technology
Miami Dade College
Miami, FL11.2024
High School Degree - Information Technology
John A Ferguson Senior High
Miami, FL06.2018
Skills
- Desktop support
- Mac systems
- Windows systems
- Application support
- MS Office
- Multitasking Abilities
- Network diagnostics
- Mobile device management
- Remote support
- Hardware troubleshooting
- Active Directory
Languages
English
Spanish
Timeline
IT Support Specialist
InnovaTek
01.2021 - Current
Associate of Arts - Computer Information Technology
Miami Dade College
High School Degree - Information Technology
John A Ferguson Senior High
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