Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
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Bryan Alvarez

Queens,New York

Summary

Customer Service-oriented General Manager with 5 years of experience focused on delivering exceptional customer experiences to drive consistent revenue growth. Adaptive and deadline-oriented with capacity to execute and complete projects in high-stress environments. Coordinates resources to meet expected business demands. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, invoicing, dispatching, vendor negotiations, etc. Exemplary customer service and team collaboration.

Hardworking front desk employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

10
10
years of professional experience

Work History

Front Desk Agent

DHL Express
Mineola, NY
09.2023 - Current
  • Greeted customers in a professional and friendly manner.
  • Answered phones, responded to inquiries, and took messages.
  • Processed payments accurately and efficiently.
  • Resolved customer complaints promptly and courteously.
  • Inputted guest information into computer system accurately and securely.
  • Ensured that all safety regulations were followed according to company standards.
  • Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
  • Addressed customer needs in a timely manner.
  • Kept accurate records of guest transactions.
  • Managed cash drawer responsibly throughout shift.
  • Stayed current on promotions, discounts, packages, and offers available.

General Manager

Naya
New York, NY
09.2018 - 09.2023
  • Ensured compliance with all food safety regulations and sanitation standards
  • Supervised and trained staff in customer service, food handling, and safety protocols
  • Developed strategies for improved operational efficiency and customer satisfaction
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests
  • Conducted weekly team meetings to discuss performance issues and provide feedback
  • Maintained detailed records of sales transactions and daily shift reports
  • Analyzed financial statements to identify areas of improvement or cost savings opportunities
  • Monitored stock levels to ensure timely delivery of fresh produce
  • Performed regular maintenance checks on equipment to ensure proper functioning
  • Ordered supplies from vendors as needed while staying within budget guidelines
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods
  • Scheduled and directed staff in daily work assignments to maximize productivity
  • Optimized profits by controlling food, beverage and labor costs
  • Maintained safe working and guest environment to reduce risk of injury and accidents
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation.

Accounting Assistant

ALSA S.A
Madrid, Madrid
05.2014 - 06.2015
  • Assisted in the preparation of monthly financial statements and reports.
  • Maintained the general ledger system to ensure accurate recording of all transactions.
  • Reconciled bank accounts on a regular basis.
  • Assisted with accounts receivable activities such as invoicing, collections, and deposits.
  • Performed account analysis and reconciliations, including bank statements and inter-company general ledger accounts.
  • Entered data into accounting software programs such as QuickBooks or Sage 50 Accounting Software.
  • Researched discrepancies between invoices, purchase orders, packing slips.
  • Matched orders with invoices and recorded required information.
  • Reconciled computer reports with manually maintained ledgers.
  • Reconciled or entered report discrepancies found in financial records.

Education

High School Diploma -

LaGuardia Community College of The City University of New York
Long Island City, NY
10-2021

Associate of Business Administration - Business Administration

Afuera II
Madrid
06.2014

Associate of Business Administration - Accounting And Finance

LaGuardia Community College of The City University of New York
Long Island City, NY

Skills

  • Schedule Management
  • Supply Chain Management
  • Recruiting and Hiring
  • Workflow Planning
  • Quality Management
  • Operations Oversight
  • Customer Relationship
  • Service Quality Improvement
  • Staff Supervision
  • Labor Cost Controls
  • PC Competent
  • Team Training and Development
  • Budget Forecasts
  • Performance Improvement
  • Inventory Control
  • Credit and cash payments
  • Team Player
  • Staff Management
  • Safety and security procedures
  • Oral and written communications
  • Microsoft Office
  • POS Systems
  • Office Management
  • Front Desk Management
  • Problem-solving skills
  • Customer Service

Languages

  • Spanish, Main Language
  • English, Second Language

Languages

Spanish
Native/ Bilingual
English
Professional

Timeline

Front Desk Agent

DHL Express
09.2023 - Current

General Manager

Naya
09.2018 - 09.2023

Accounting Assistant

ALSA S.A
05.2014 - 06.2015

High School Diploma -

LaGuardia Community College of The City University of New York

Associate of Business Administration - Business Administration

Afuera II

Associate of Business Administration - Accounting And Finance

LaGuardia Community College of The City University of New York

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