Bryan Maddocks
Columbus,OH
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
25
25
years of professional experience
Work History
CTU Manager
Safelite Auto Glass
760 Dearborn Park Ln
06.2022 - 01.2025
- Managed and motivated employees to be productive and engaged.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and customers.
- Maintained schedules for a staff of more than 30.
- Dramatically improved customer service scores, employee engagement, productivity, quality, technician retention, breakage/shrink levels.
- Developed numerous employees to be fully capable of the next level in their career, both inside of my location and neighboring locations.
- Developed a record number of technicians to reach the highest career levels available.
- Acted as a tour guide within my facility to teach all aspects of the retail operations to newly employed corporate employees.
- Hosted several high level client partners by presenting a tour and installation demonstration within my facility.
- Operated a "tailgate party" during the home games of a major college advertising/sponsorship partner, hosting in excess of 300 visitors each week.
Store Manager
Safelite Auto Glass
50704 National Rd St Clairsville OH 43950
01.2019 - 06.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained schedules for up to 12 employees
- Dramatically improved job completion, customer satisfaction scores, employee engagement, quality, technician retention, and commercial account satisfaction.
- Successfully trained and developed technicians to achieve the highest career levels.
- Coached management from other locations to success.
- Developed and implemented successful staff incentive programs to motivate employees.
- Trained new employees on proper protocols and customer service standards.
Master Technician
Safelite Auto Glass
Saint Clairsville, OH
03.2011 - 01.2019
- Provided quality auto glass installation services, windshield replacement and crack repair.
- Applied industry best practices and company quality standards to deliver efficient, timely and quality installation service.
- Cut safety glass according to specified patterns and performed precision pattern-making and glass-cutting to custom-fit replacement windows.
- Met or exceeded company-defined quality and production goals.
- Replaced windshields and windows in vans, trucks and cars.
- Kept work areas organized, clean and free of hazards.
- Accepted and processed payments for services.
- Achieved top level sales in the value added products offered
Owner/Operator
Bryan's Auto Repair
Millville, NJ
04.2003 - 10.2010
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Expanded a single location to three operating facilities.
- Located and procured real estate for new operations.
- Maintained a safe and friendly work environment for staff and customers.
- Developed a marketing and advertising strategy to ensure customer retention and trust in the community.
Stelts Automotive
Millville, NJ
10.2001 - 02.2003
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and customers.
- Tripled profit in the first year.
- Maintained strict state automotive inspection guidelines
- Successfully earned numerous ASE certifications in auto repair including L1 Advanced Engine Performance Specialist.
- Successfully implemented a marketing and advertising strategy to gain market share, focusing on the state vehicle inspection environment.
Store Manager
Safelite Auto Glass
Lewis Center, OH
01.2025 - 08.2026
- Oversaw daily operations, ensuring efficient workflows and customer satisfaction.
- Analyzed performance metrics to identify trends and areas for operational improvement.
- Led team meetings to communicate goals, address challenges, and foster collaboration among staff.
- Maintained compliance with safety regulations and company policies, ensuring a secure work environment.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain brand loyalty, while minimizing expense.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Fostered culture of excellence and accountability among staff, resulting in high employee engagement.
Education
High School Diploma -
Millville Senior High School
Millville, NJMaster Mechanic - Auto Repair
ASE
Vineland, NJAdvanced Engine Performance Specialist - Auto Repair
ASE
Vineland, NJSafelite SafeTech Certification - Auto Glass Repair
Safelite
OhioSkills
- Strategic Planning
- Operations Management
- Performance Management
- Workforce Management
- Change Management
- Staff Development
- Fleet Management
- Expense Tracking
- Marketing
- Business Development
- Business Administration
- Policy Implementation
- Complex Problem-Solving
- Sales Techniques
- Key Performance Indicators
- Performance Evaluations
- Budget Control
- Team Leadership
- Schedule Preparation
- Expectation Setting
- Business Planning
- Verbal and Written Communication
Accomplishments
2020 Manager- Safelite Center of Excellence Award winning location
2021 Manager- Safelite Center of Excellence Award winning location
2023 Manager- Safelite Center of Excellence Award winning location
2024 Manager- Safelite Center of Excellence Award winning location
2025 Manager- Safelite Center of Excellence Award winning location
2023 Safelite Spirit Award Winner
Timeline
Store Manager
Safelite Auto Glass
01.2025 - 08.2026
CTU Manager
Safelite Auto Glass
06.2022 - 01.2025
Store Manager
Safelite Auto Glass
01.2019 - 06.2022
Master Technician
Safelite Auto Glass
03.2011 - 01.2019
Owner/Operator
Bryan's Auto Repair
04.2003 - 10.2010
Stelts Automotive
10.2001 - 02.2003
High School Diploma -
Millville Senior High School
Master Mechanic - Auto Repair
ASE
Advanced Engine Performance Specialist - Auto Repair
ASE
Safelite SafeTech Certification - Auto Glass Repair
Safelite