Bryan Magouirk
Jacksonville,AL
Summary
Accomplished Network Specialist III with a proven track record at Windstream Enterprise, enhancing network security and performance through expert deployment of VPN/MPLS and SDWAN configurations. Skilled in network architecture design and project management, I excel in analytical thinking and collaborative problem-solving, significantly improving client network infrastructure and service delivery. Talented [Job Title] possessing considerable experience with wireless networking and cloud storage. Tech-savvy and hardworking professional with expertise in [Area of expertise]. Expert at developing technical documents and manuals and performing regular troubleshooting.
Overview
20
20
years of professional experience
Work History
Network Specialist III
Windstream Enterprise
09.2004 - Current
- Troubleshot and maintained networking devices and infrastructure across enterprise.
- Installed VPN/MPLS and SDWAN configurations to increase and manage client network security.
- Identified and immediately resolved issues with network devices to include Cisco, Juniper, and Nokia PE routers
- Implemented security strategies on private networks at multiple sites across a nationwide corporate WAN.
- Maintained thorough understanding of local area and wide area networking and components.
- Performed configuration and troubleshooting of Cisco & Juniper routing/switching platforms.
- Completed remote repairs involving software solutions and hardware repairs.
- Designed and implemented networks in collaboration with project engineers.
- Responded to service requests during and after business hours.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
Windstream Enterprise
09.2004 - Current
- Responded to service requests during and after business hours.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Worked closely with network administrators and server engineers to deliver quality service.
Education
Associate of Applied Science - Telecommunications
ITT Technical Institute
Hoover07.1999
Skills
- Network architecture design
- Project management abilities
- Network Security Management
- Network performance monitoring
- Process Development
- Technical Documentation
- Network design
- Analytical Thinking
- VoIP Systems
- Network configuration
- System Upgrades
- Remote access support
- Network Troubleshooting
Timeline
Network Specialist III
Windstream Enterprise
09.2004 - Current
Windstream Enterprise
09.2004 - Current
Associate of Applied Science - Telecommunications
ITT Technical Institute
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