Bryan Mancilla
Cypress
Summary
Dynamic and dedicated professional with a proven track record at Valvoline Instant Oil Change, excelling in team leadership and conflict resolution. Adept at task delegation and ensuring safety compliance, I consistently deliver exceptional customer service while achieving operational goals. Committed to fostering a positive work environment and enhancing team performance.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Valvoline Instant Oil Change
Katy
03.2024 - Current
- Keep a close eye on my team members to ensure they are upholding the standards that are set, and working quickly and efficiently.
- Performed various services for vehicles, including oil changes, transmission flushes, radiator flushes, etc.
- De-escalating any situations where the customer was upset, and handling any claims that were brought up.
- Communicate with team members, and delegate tasks that need to be completed.
Driver/Messenger
Garda World
01.2022 - 01.2023
- As an associate for Garda World I started as a driver where I learned how to drive a Peterbilt as well as a box-truck.
- I learned to be diligent and to always be aware of my surroundings.
- After a few months of driving I was told I can become a Messenger, I did end up taking this task and learned quickly how to deliver and pick up orders.
- After a short period of time hopping, I was put into ATM training where I learned how to service different types of ATM machines.
- I always try to the best of my abilities to finish the tasks that I am given within the given timeframe.
Overnight Stocker
Lowes
01.2021 - 01.2022
- As an associate for Lowes I would be tasked with a department to take care of.
- I needed to keep my department clean and organized, I would stock the shelves with new products as well as rearrange any products that were not in their designated spot.
- After working for a few months I learned how to operate a forklift as well as an order picker, both were machines that required me to complete a course and pass some tests.
- I would always make sure my department got completed for the day. If I were to complete early I would help out other departments in the store, or if I weren't to finish on time I would stay and make sure it got completed.
Camp Counselor
YMCA
01.2020 - 01.2021
- I had to be a leader and care for about 8-12 kids daily. I always had to supervise them and keep them from breaking any rules.
- If any kid were to act up I would address that problem to them, as well as to their parents in order for everyone to have a good time.
Hardlines Worker
Target
01.2019 - 01.2020
- While working at Target I had to make sure the toy section of the store was kept nice and neat. This meant organizing and fixing any misplaced products back to their designated location.
- I helped out any customer who had troubles, whether it was helping them locate a product or informing them on a product they were confused about.
- I would help out my neighboring departments whenever they needed help and would ask them for their assistance as well whenever I needed a helping hand.
- I worked well with associates that were in the same department as me so the work could get done faster.
Grocery Store Cashier
Kroger
01.2018 - 01.2019
- As a cashier at Kroger I had to memorize different codes for the various fruits/vegetables.
- I needed to have good communication skills in order to talk with the customer and clear up any confusion that the customer may have had with an item.
- I always made sure my station/register was clean and organized so that I could easily find what I needed.
- I would help with the closing store procedures which included; cleaning all the registers, collecting till, as well as locking up the store.
Grocery Store Bagger
Kroger
01.2017 - 01.2018
- Bag groceries in a neat and orderly fashion. If a customer asked for a specific way of packaging I would fulfill their request.
- Gather all the shopping carts that were left outside and organize them inside for the next customer to use.
- I would place returned items back to their designated spot in the store.
Education
Highschool Graduate -
Cypress Springs Highschool
06.2019
Skills
- Goal Oriented
- Problem Solver
- Dedicated worker
- Positive attitude
- Team player
- Task delegation
- Conflict resolution
- Customer service
- Safety compliance
Languages
- English
Timeline
Assistant Manager
Valvoline Instant Oil Change
03.2024 - Current
Driver/Messenger
Garda World
01.2022 - 01.2023
Overnight Stocker
Lowes
01.2021 - 01.2022
Camp Counselor
YMCA
01.2020 - 01.2021
Hardlines Worker
Target
01.2019 - 01.2020
Grocery Store Cashier
Kroger
01.2018 - 01.2019
Grocery Store Bagger
Kroger
01.2017 - 01.2018
Highschool Graduate -
Cypress Springs Highschool
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