Bryan Martinez
Mineralwells,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Well-qualified customer service advisor familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges. Hardworking Master Automotive Technician successful at correcting mechanical problems, completing routine maintenance and improving vehicle operations. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
3
3
years of professional experience
Work History
Concrete Mixer Driver
B.A.C Conctete LLC
Fort Worth, TX
03.2022 - 06.2022
- Transported ready mixed concrete from plant to construction job sites in alignment with specifications.
- Inspected, serviced and cleaned mixer truck and equipment, focusing on safety.
- Maintained safety and efficiency with proper handling of tools, equipment and product.
- Worked with production manager in timely delivery of concrete to key clients.
- Truck maintenance
- Inspect vehicles before and after use and troubleshot issues.
Assistant Store Manager
Jiffy Lube
Weatherford, TX
12.2018 - 03.2022
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Education
Weatherford College
Weatherford, TXHigh School Diploma -
Brock High School
Brock, TX05.2017
Skills
- Physical Strength and Stamina
- DOT Requirements
- Data Communications
- Customer Needs Assessments
- PPE Use
- Responding to Difficult Customers
- Customer Account Management
- Order and Refund Processing
- Upbeat and Positive Personality
- POS Systems and Ordering Platforms
- Answering Customer Questions
- Hardworking and Dedicated
Timeline
Concrete Mixer Driver
B.A.C Conctete LLC
03.2022 - 06.2022
Assistant Store Manager
Jiffy Lube
12.2018 - 03.2022
Weatherford College
High School Diploma -
Brock High School
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