Bryan McQueen
Kansas City,MO
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
28
28
years of professional experience
Work History
Salon Owner/Stylist
Rock Paper Scissors Hair Salon
2018.03 - Current
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Resolved guest complaints about service or style.
- Processed payments, entering sales in register for prompt customer service.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Mixed pigments and used proper techniques to achieve desired color.
- Determined appropriate hair treatments based on conditions and textures.
- Organized sales area and work station to showcase products and boost sales.
Master Hair Stylist
Beauty Brands Salon & Spa
2009.08 - 2018.03
- Coached and developed team members to deliver highest level of team culture, client satisfaction and salon performance.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Initiated and engaged clients in conversations as part of personalized service.
- Investigated and resolved complaints to satisfy guests and maintain good business practices.
- Observed cosmetologists' work to critique quality of service, provide feedback and make suggestions for improvement.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Offered professional cuts, color services and extensions to salon customers.
- Maintained regular client list and successfully handled walk-in customers.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Increased revenue through effective customer service and inventory management.
Hairstylist
Hair Experts Salon And Spa
2005.05 - 2009.08
- Developed loyal following of clients by providing high-quality services.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained regular client list and successfully handled walk-in customers.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Offered professional cuts, color services and extensions to salon customers.
- Organized sales area and work station to showcase products and boost sales.
- Resolved guest complaints about service or style.
- Recorded notes for future reference about customer preferences and services delivered.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
Customer Service Supervisor
Falleys/Food 4 Less
1995.07 - 2005.05
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Actively supported service associates by quickly responding to questions
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Created, prepared, and delivered reports to various departments.
- Resolved issues through active listening and open-ended questioning
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Education
Cosmetology Degree - Cosmetology Education
American Academy of Hair Design
Topeka, KS05.2005
High School Diploma -
Topeka West High School
Topeka, KS05.1995
Skills
- Customer Experience
- Client Needs Assessment
- Exceptional Attention to Detail
- Workflow Efficiency
- Goal Attainment
- Customer Loyalty
- Detail-Orientated
- Client Relationships
- Client Satisfaction
Languages
Spanish
Limited Working
Timeline
Salon Owner/Stylist
Rock Paper Scissors Hair Salon
2018.03 - Current
Master Hair Stylist
Beauty Brands Salon & Spa
2009.08 - 2018.03
Hairstylist
Hair Experts Salon And Spa
2005.05 - 2009.08
Customer Service Supervisor
Falleys/Food 4 Less
1995.07 - 2005.05
Cosmetology Degree - Cosmetology Education
American Academy of Hair Design
High School Diploma -
Topeka West High School
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