Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Bryan Mendez

Customer Service
New York,New York

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

5
5
years of professional experience
4
4
years of post-secondary education
1
1
Language

Work History

Sales Associate

Fedex Office
03.2024 - Current
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

Maintenance Crew Member

Equinox Fitness
03.2024 - Current
  • Contributed to a positive work atmosphere by fostering teamwork and open communication among crew members.
  • Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
  • Maintained a safe working environment through the careful use of equipment and adherence to safety protocols.
  • Promoted eco-friendly practices by utilizing environmentally friendly products and waste reduction strategies where possible.
  • Implemented preventative maintenance measures on assigned equipment ensuring longevity thereby saving costs on repairs or replacements.
  • Ensured proper sanitation measures were followed in all areas, reducing risk of contamination or illness.
  • Increased customer satisfaction by providing exceptional service and exceeding expectations in cleanliness.

Sales Associate

Home Depot
04.2020 - 03.2024
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Provided exceptional customer service by assisting customers with their needs and answering any questions they may have.
  • Specialized in providing expert product knowledge and recommendations to customers.
  • Maintained a clean and organized store environment by stocking and restocking products, accounting for empty or limited stock, and fixing any issues that may arise.

Courier Contractor

Uber Eats, Grubhub, Doordash, Gopuff, Shipt,
02.2019 - 02.2020


  • Received and confirmed food delivery orders through various platforms including Uber Eats, DoorDash, and Grubhub, ensuring accuracy and timeliness in processing orders.
  • Strategically planned and navigated efficient delivery routes utilizing GPS and mapping tools to ensure prompt delivery of food orders, optimizing customer satisfaction.
  • Maintained effective communication with customers via phone or app, providing timely updates on delivery status, addressing inquiries, and resolving any issues that arose during the delivery process.
  • Adhered to all traffic laws and safety standards while operating an e-bike, including wearing a helmet and using proper hand signals, prioritizing the safety of oneself and others on the road.
  • Exhibited a professional and customer-friendly demeanor while interacting with customers, proficiently handling cash or card payments and ensuring a positive delivery experience.
  • Safely handled and transported food orders in accordance with industry regulations, ensuring food remained at appropriate temperatures and was packaged securely to maintain quality.
  • Demonstrated exceptional ability to manage stress and multitask in a fast-paced work environment, efficiently handling multiple deliveries concurrently and navigating through heavy traffic with ease.
  • Maintained and ensured the proper condition of e-bike and delivery bags, conducting regular maintenance checks to uphold operational efficiency and safety standards.
  • Maintained accurate and detailed records of deliveries and earnings, ensuring transparency and accountability in financial transactions.

Education

Associate of Science - Digital Design And Animation

Hostos Community College of The City University of New York
The Bronx, NY
05.2001 -

High School Diploma - Music

Loongwood Prep Academy
The Bronx, NY
01.2016 - 05.2020

Skills

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Websites

Timeline

Sales Associate

Fedex Office
03.2024 - Current

Maintenance Crew Member

Equinox Fitness
03.2024 - Current

Sales Associate

Home Depot
04.2020 - 03.2024

Courier Contractor

Uber Eats, Grubhub, Doordash, Gopuff, Shipt,
02.2019 - 02.2020

High School Diploma - Music

Loongwood Prep Academy
01.2016 - 05.2020

Associate of Science - Digital Design And Animation

Hostos Community College of The City University of New York
05.2001 -

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Bryan MendezCustomer Service