Bryan Merrick
Louisville,Kentucky
Summary
Dynamic and customer-focused professional with a proven track record at Harbor Freight, excelling in problem-solving and teamwork. Adept at managing logistics and providing exceptional service, I thrive in fast-paced environments, ensuring efficient operations and customer satisfaction. Skilled in parts management and maintaining organized workspaces to enhance productivity.
Overview
4
4
years of professional experience
Work History
Outside Operations
Louisville Country Club
Louisville, KY
05.2024 - Current
- Cleaned clubs for members and stored and kept track of many bags
- Cleaned and stored carts
- Help members
Logistics Associate
Harbor Freight
Louisville, KY
03.2023 - Current
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Tracked parts use and charged items to customer accounts for billing.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
Parts Specialist
Oreilly Auto Pats
Louisville, KY
05.2021 - 03.2023
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
Education
Associate Of Business Administration - Business
University of Louisville
Louisville, KYTrinity High School
Louisville,Ky05.2023
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Multitasking
- Calm under pressure
- Problem resolution
Timeline
Outside Operations
Louisville Country Club
05.2024 - Current
Logistics Associate
Harbor Freight
03.2023 - Current
Parts Specialist
Oreilly Auto Pats
05.2021 - 03.2023
Associate Of Business Administration - Business
University of Louisville
Trinity High School