Summary
Overview
Work History
Education
Skills
Timeline
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Bryan Miller

Jacksonville,NC

Summary

Dynamic customer service professional with proven expertise in problem resolution and customer satisfaction, honed at Carbon2Cobalt and Road Scholar. Skilled in Microsoft Excel and active listening, I excel in transforming customer challenges into loyalty and repeat business, achieving performance goals with exceptional service delivery.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

VFC
Jacksonville, NC
09.2024 - Current
  • Responded to customer requests for products, services, and company information.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Sought ways to improve processes and services provided.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Participant Services Representative

Road Scholar
Jacksonville, NC
01.2024 - 08.2024
  • Managed sensitive participant information with discretion, adhering to strict privacy guidelines and regulations at all times.
  • Contributed to company growth by consistently achieving monthly performance goals and targets.
  • Handled high call volumes efficiently, maintaining professionalism under pressure while meeting performance targets.
  • Participated in ongoing training programs to stay current with industry trends and best practices for optimal job performance.
  • Maintained detailed records of client interactions, allowing for thorough follow-ups and accurate reporting.
  • Developed rapport with customers, fostering long-term relationships and repeat business opportunities.
  • Delivered personalized service to clients, resulting in increased client retention rates and referrals.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Customer Service Representative

Carbon2Cobalt
Jacksonville, NC
11.2023 - 01.2024
  • Responded to customer requests for products, services, and company information.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Sought ways to improve processes and services provided.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Diploma - General Studies

Dixon High School
Holly Ridge, NC
05.2003

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Data Entry
  • Problem Resolution
  • Call center experience
  • Computer Proficiency
  • Conflict Resolution
  • Complaint Handling
  • Microsoft Excel
  • Complaint resolution
  • Payment Processing
  • Client Relations
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call Center Operations
  • Microsoft Outlook
  • Follow-up skills
  • Call Management
  • Product Knowledge
  • Order Processing
  • Documentation
  • Microsoft Office Suite
  • Data Collection
  • Prioritization
  • De-Escalation Techniques
  • Building rapport
  • Live chat support
  • Multi-line phone talent
  • Product and service solutions
  • Product Sales
  • Coordination
  • Order Fulfillment
  • Store maintenance
  • Account updating
  • Research
  • Reading Comprehension
  • Account Management
  • Retail store support
  • Stock management

Timeline

Customer Service Representative

VFC
09.2024 - Current

Participant Services Representative

Road Scholar
01.2024 - 08.2024

Customer Service Representative

Carbon2Cobalt
11.2023 - 01.2024

Diploma - General Studies

Dixon High School
Bryan Miller