Bryan Moore
Prairie Grove,AR
Summary
Seasoned installation and repair technician setting up, configuring and maintaining diverse telecommunications systems. Excellent relationship-building and problem-solving skills with demonstrated success in working both alone and as part of team. Good communicator and prioritizer. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
22
22
years of professional experience
Work History
Senior Telecommunications Technician
Commerical Communications
Springdale, AR
03.2013 - 09.2024
- Trained users on how to properly utilize newly installed telecom systems.
- Installed network interface devices and rearranged inside wiring.
- Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.
- Performed maintenance on existing telecommunication systems to ensure proper functioning.
- Read and interpreted technical drawings, maps and blueprints prior to starting tasks.
- Resolved customer complaints related to telecommunication issues in a timely manner.
- Tested circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions.
- Installed, set up and repaired devices and system components.
- Assembled and installed communication equipment.
- Ran wires between components and to outside cable systems.
- Configured routers, switches and other networking devices according to established guidelines.
- Measured, cut, spliced and installed wires and cables.
- Climbed poles and ladders to install, maintain or inspect equipment.
- Installed and configured telecommunications systems, such as voice, data and fiber optic networks.
- Tested connections to verify power supplies and communication link functionality.
- Laid out cabling plans and ran through buildings to desired locations.
- Completed day-to-day duties accurately and efficiently.
- Maintained schedule of class assignments to meet deadlines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
Telecommunications Technician
Thrasher Communications
Fort Smith, AR
12.2007 - 03.2013
- Responded quickly to emergency situations involving telecommunications systems malfunctions or outages.
- Ensured compliance with industry regulations regarding installation and maintenance of telecom equipment.
- Installed and maintained telecommunications systems, including routers, switches, and related hardware.
- Logged service calls and closed work orders by recording issues resolved and services provided.
- Climbed poles and ladders to install, maintain or inspect equipment.
- Evaluated information provided and worked with customers to provide best possible solutions.
- Configured VoIP phones for customers on the company's private branch exchange.
- Provided installation, service and maintenance for broadband internet and digital telephone service.
- Replaced faulty components in telecommunications systems as needed.
- Demonstrated equipment to customers and explained use, responding to inquiries or complaints.
- Ran wires between components and to outside cable systems.
- Tested circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions.
- Laid out cabling plans and ran through buildings to desired locations.
- Implemented changes based on feedback from customers about telecom services or products.
- Handled multiple simultaneous deployment projects against strict deadlines.
- Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.
- Drove revenue by promoting products and services for sales conversions.
- Read and interpreted technical drawings, maps and blueprints prior to starting tasks.
- Provided remote support to end-users experiencing difficulties with their phone system.
- Troubleshot network issues to identify root causes of problems.
- Installed and repaired distribution racks and cables.
- Resolved customer complaints regarding telephone service or technical issues.
- Recommended solutions for resolving customer complaints concerning telephone service or technical issues.
- Designed wiring plans for new buildings and built renovations for data and voice communications.
- Performed regular maintenance checks on telecom equipment to ensure proper functioning.
- Collaborated closely with other IT personnel on projects related to telecom infrastructure upgrades.
- Measured, cut, spliced and installed wires and cables.
- Installed, set up and repaired devices and system components.
- Installed network interface devices and rearranged inside wiring.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Completed day-to-day duties accurately and efficiently.
Telecommunications Technician
Service Communications
Van Buren, AR
06.2002 - 01.2008
- Responded quickly to emergency situations involving telecommunications systems malfunctions or outages.
- Ensured compliance with industry regulations regarding installation and maintenance of telecom equipment.
- Installed and maintained telecommunications systems, including routers, switches, and related hardware.
- Logged service calls and closed work orders by recording issues resolved and services provided.
- Climbed poles and ladders to install, maintain or inspect equipment.
- Replaced faulty components in telecommunications systems as needed.
- Demonstrated equipment to customers and explained use, responding to inquiries or complaints.
- Ran wires between components and to outside cable systems.
- Tested circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions.
- Laid out cabling plans and ran through buildings to desired locations.
- Implemented changes based on feedback from customers about telecom services or products.
- Handled multiple simultaneous deployment projects against strict deadlines.
- Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.
- Tested connections to verify power supplies and communication link functionality.
- Provided remote support to end-users experiencing difficulties with their phone system.
- Troubleshot network issues to identify root causes of problems.
- Read and interpreted technical documentation in order to accurately configure equipment.
- Installed and repaired distribution racks and cables.
- Resolved customer complaints regarding telephone service or technical issues.
- Recommended solutions for resolving customer complaints concerning telephone service or technical issues.
- Assisted with training users in the use of various telecommunication devices and applications.
- Performed regular maintenance checks on telecom equipment to ensure proper functioning.
- Installed, set up and repaired devices and system components.
- Measured, cut, spliced and installed wires and cables.
Education
High School Diploma -
Columbus Grove High School
Columbus Grove, OH05-1992
Skills
- Configuring Equipment
- Device Installation
- Configuring Devices
- System Repair
- Diagnosing Issues
- Maintaining Components
- Educating Customers
- Instructing Customers
- Troubleshooting and Repair
- Installing Equipment
- Equipment Installation
- Safety Awareness
- Safety Practices
- Vehicle Maintenance
- Troubleshooting and Resolution
- Work Order Completion
- Regulatory Compliance
- Test Equipment Operation
Timeline
Senior Telecommunications Technician
Commerical Communications
03.2013 - 09.2024
Telecommunications Technician
Thrasher Communications
12.2007 - 03.2013
Telecommunications Technician
Service Communications
06.2002 - 01.2008
High School Diploma -
Columbus Grove High School
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