BRYAN MOSONGO
Hagerstown,Maryland
Summary
Technologically-savvy support Help desk technician with proven customer service, time management and multitasking abilities. Attentive to customer needs and ready to break down technical problems to develop effective solutions. Skilled Support Technician enthusiastic about helping facility run smoothly by providing top-notch support. Bringing 15 years' experience in information technology equipment. Proficient in equipment operations and repairs. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Support Technician
Rayong Technical College
Rayong, Thailand
01.2014 - 01.2016
- Teaching computer Maintenance, Hardware computer troubleshooting (Hardware and software), Software installation.
Support Technician
Catholic University
Buea, Cameroon
01.2010 - 01.2014
- PC Maintenance, Windows installation
- Hardware assembly and disassembly, Software updates a daily routine, Network troubleshooting.
Correctional Officer II (COII)
Department of Public Safety and Correctional Services
Hagerstown, Maryland
01.2021
Support Technician
Myeon-jin Tech
Asong-si, South Korea
01.2016
- PC Maintenance, Windows installation, Hardware assembly and disassembly, Software updates a daily routine, Network troubleshooting.
Education
Bachelor of Science - Cyber Security
ECPI University
Virginia, MN01-2023
Skills
- Hardware troubleshooting
- Software troubleshooting
- Microsoft applications
- Customer service
- Windows installation
- Reliable and Trustworthy
- Router and switch configuration
- Cyber security awareness
- Creative Problem Solving
- Flexible and Adaptable
- Team Player
- First Aid/CPR
- Operation and Maintenance
- French language 80%
- Thai language 60%
- Korean language 60%
- Excellent computer troubleshooting (Hardware and software)
- Excellent in computer assembling and disassembling
- Excellent in working as team (collaboration)
- Excellent in customer service and maintaining a conducive working environment
- User Training
- Application Support
- Repair Skills
- Hardware Repair
- Troubleshooting
- Software Updates
- Training Abilities
- Security Protocols
- Troubleshooting Skills
- User Training Expertise
- Repair Expertise
- Issue Resolution
- Software Installation
- Operating Systems
- Troubleshooting Abilities
- Remote Support
- System Maintenance
- Data Recovery
- Technical Support Background
- Technical Support
- Network Configuration
- Performance Optimization
Education Certifications
- Bachelor of Science in Computer Information Science, Cyber Security, ECPI University, Manassas, VA, 10/2023, current student
- CompTIA A+, NVE66WGZD2QE13GR
- Google support technician fundamental, https://coursera.org /Veri f y/86Y JPA 43ZRM3
- CompTIA security+, RQ7ZQJ0T21F4QFGE
- CompTIA Network +, Currently in preparation
Affiliations
- multitasking in all environment
- software troubleshooting and installation
- windows diagnostic and installation
- preventive maintenance
- security procedures
remote desktop support
excellent customer service support
Hardware installation and troubleshooting
Accomplishments
- Employee of the month with DPSCS while in probation
- Employee of the year with DPSCS after one year of services
- Employee of the month with Rayong technical college Thailand
- Four times employee of the year with Myeon-jin tech south korea
Certification
- Diploma of computer maintenance and networking
- CompTIA A+
- Google IT support fundamentals
- CompTIA Security +
- CompTIA Network+
Languages
English
Professional
French
Professional
Thai
Limited
Korean
Limited
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Correctional Officer II (COII)
Department of Public Safety and Correctional Services
01.2021
Support Technician
Myeon-jin Tech
01.2016
Support Technician
Rayong Technical College
01.2014 - 01.2016
Support Technician
Catholic University
01.2010 - 01.2014
Bachelor of Science - Cyber Security
ECPI University
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