BRYAN MOSS
Warwick,RI
Summary
Detail-oriented professional with a strong background in facility and valet management. Known for problem-solving capabilities and a dedication to operational excellence, ready to leverage skills to drive efficiency and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Valet Parking Manager
LAZ Parking
Newport, RI
11.2025 - Current
- Oversaw daily valet operations, ensuring efficient vehicle retrieval and customer satisfaction.
- Trained and mentored team members on best practices and safety protocols.
- Implemented process improvements to enhance workflow efficiency and service quality.
- Coordinated scheduling and staffing to meet fluctuating demand during peak hours.
Hospitality Manager
LAZ Parking
Providence, RI
02.2025 - 11.2025
- Managed daily operations to ensure efficient customer service and smooth workflow.
- Trained new staff on service protocols and company standards for enhanced performance.
- Collaborated with team members to streamline processes and improve operational efficiency.
- Conducted regular inspections to uphold cleanliness and safety standards within facilities.
- Increased customer service ratings significantly through personable service.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
- Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
- Assisted in resolving guest complaints, promoting a positive experience and satisfaction.
Facility Operations Manager
LAZ Parking
Providence, RI
11.2022 - 02.2025
- Oversaw daily facility operations, ensuring compliance with safety standards and regulations.
- Managed team schedules, optimizing workforce efficiency and resource allocation.
- Worked collaboratively with other department heads to align operational goals across the organization.
- Spearheaded continuous improvement initiatives that led to better work processes, increased efficiency, and reduced operating costs.
- Oversaw facility expansions, ensuring smooth transitions during construction phases while minimizing disruptions to operations.
- Established effective communication channels between departments, fostering a collaborative work environment.
- Conducted regular facility inspections to maintain compliance with industry standards and regulations.
- Investigated problems and determined appropriate remedies.
- Drove continuous improvement of processes and systems operation.
Hospitality Manager
LAZ Parking
Providence, RI
06.2021 - 11.2022
- Oversaw staff scheduling, ensuring adequate coverage during peak periods without sacrificing quality of service.
- Collaborated with other managers on-site to ensure seamless integration between valet services and venue operations.
- Developed strong relationships with clients by providing courteous and professional service at all times.
- Ensured timely vehicle retrieval through effective management of traffic flow within the parking area.
- Created a safe work environment by regularly reviewing safety procedures, conducting drills, and addressing any hazards promptly.
- Implemented tracking systems for keys and vehicles, reducing instances of lost or misplaced items.
- Trained new team members in proper valet procedures, ensuring consistent high-quality service.
- Managed the daily operations of a busy valet service for optimal efficiency and customer satisfaction.
- Enforced safety protocols among staff members to minimize accidents and damages to customer vehicles.
Education
Associate of Science - Communications
Community College of Rhode Island
Warwick, RI05-2018
Skills
- Customer satisfaction
- Operational efficiency
- Parking management
- Incident reporting
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Adaptability and flexibility
- Client relationship management
Timeline
Valet Parking Manager
LAZ Parking
11.2025 - Current
Hospitality Manager
LAZ Parking
02.2025 - 11.2025
Facility Operations Manager
LAZ Parking
11.2022 - 02.2025
Hospitality Manager
LAZ Parking
06.2021 - 11.2022
Associate of Science - Communications
Community College of Rhode Island