Bryan Nelson
Sales/Customer Service Executive
Pittsburgh,PA
Summary
Persistent and highly motivated Sales Executive with a flair for management and marketing experience. Looking to secure a position in a thriving and fast-paced environment where excellent customer service skills will be utilized and appreciated.
Overview
19
19
years of professional experience
6
6
years of post-secondary education
1
1
Certificate
Work History
Business Class Account Manager
Comcast Business, Virtual
Virtual, NH
02.2022 - Current
- Team Leader Generating New Comcast Mobile Business Accounts
- Developed Close relationships with Mid-Size and Small Business Owners
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Used Salesforce and Outlook to keep accurate records pertaining to inventory and account notes.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
- Created sales objectives and strategies to help struggling teams increase productivity and meet sales metrics.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Communicated with approximately 80 Business clients daily to understand needs and explain product value.
- Exceeded sales targets by strategically targeting key decision-makers within prospective client organizations.
Inbound Sales Executive
Xfinity Comcast Residential
Pittsburgh, PA
02.2020 - 02.2022
- Exceeded monthly targets consistently by maintaining a strong pipeline of qualified leads through effective communication skills.
- Developed successful inbound sales strategies for improved customer satisfaction and retention rates.
- Managed high-volume calls, ensuring timely responses to customer inquiries and closing sales deals efficiently.
- Increased sales by building strong relationships with clients and understanding their unique needs.
- Optimized CRM platform usage for accurate record-keeping and improved data-driven decision-making capabilities among the sales team.
- Made average of 70 outbound and inbound calls per day.
Store Manager
Men's Wearhouse
Pittsburgh, PA
01.2018 - 08.2019
- Comp Increase First Year
- Hit Good Goal First year in many years
- Inventory and Store shrink hit excellent percentages
- Managed inventory control, cash control, and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted in recruiting, hiring and training of team members.
Assistant Senior Store Manager
Men's Wearhouse
Pittsburgh, PA
01.2012 - 01.2018
- Led the MWOF top sales team of 2013
- Demonstrated the commitment to corporate goals and achieved excellent in shrink percentage and volume goals each year
- Implemented a synergistic atmosphere and high quality work environment on a daily basis
- Analyzes Store schedules predicting peak quarters
- 8 years sales and business Management experience.
- Identified and recommended areas for improvement in processes with targeted solutions.
- Supervised employees for exceptional store operations, customer retention and positive brand experiences.
- Built and motivated stellar teams using sound judgment and decision-making, resulting in minimal turnover and superior performance.
- Communicated with key account contacts, responded to complex customer needs and consulted partners to boost sales among valued customers.
Assistant Manager II/Wardrobe Consultant
Men's Wearhouse
Pittsburgh, PA
01.2008 - 01.2012
- Increased store volume from 2.5 Million to 3 Million within first year by generating new clientele in the surrounding area
- Professionally dressed attire and demeanor
- Successfully led Regional Jam sessions for training new and seasoned employees- speedy profitability
Operations Manager/Customer Service Associate
Men's Wearhouse
Pittsburgh, PA
01.2006 - 01.2008
- Tripled Tuxedo Revenue by securing all leads within the two-year career as Operations Manager
- Directed the top Customer Service Associate team 2006
- Performed and demonstrated beyond expectations in first six months to be assured I will impact in a manager role.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Increased profit by streamlining operations.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Education
Associates Degree - Business Management in Business Management
Bradford School of Business
Pittsburgh, PA 01.2005 - 05.2006
High School Diploma - undefined
Carrick High School
Pittsburgh, PA 01.2001 - 05.2005
Skills
SchedulingTeam BuildingRetail Management
Sales proficiency
MS Office
Outbound and inbound calls
Product and service knowledge
Good Telephone Etiquette
Excellent Communication
Problem-Solving
CRM proficiency
Client Relationship Building
Sales strategy
Additional Information
- Willing to relocate: Anywhere
Affiliations
- Giant Eagle Pharmacy
- Mid Eastern Delivery
- Statim
Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionFlexible work hoursPaid time offTeam Building / Company Retreats401k matchWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Business Development: - Developed strong relationships with key referral sources which resulted in 12% increase in referrals over one-year period. Initiated two key partnerships which resulted in 30% revenue growth.
Certification
Sales Manager Certificate
Quote
Talent wins games, but teamwork and intelligence wins championships.
Michael Jordan
Languages
English
Full Professional
Timeline
Business Class Account Manager
Comcast Business, Virtual
02.2022 - Current
Inbound Sales Executive
Xfinity Comcast Residential
02.2020 - 02.2022
Store Manager
Men's Wearhouse
01.2018 - 08.2019
Assistant Senior Store Manager
Men's Wearhouse
01.2012 - 01.2018
Assistant Manager II/Wardrobe Consultant
Men's Wearhouse
01.2008 - 01.2012
Operations Manager/Customer Service Associate
Men's Wearhouse
01.2006 - 01.2008
Associates Degree - Business Management in Business Management
Bradford School of Business
01.2005 - 05.2006
High School Diploma - undefined
Carrick High School
01.2001 - 05.2005