Summary
Overview
Work History
Education
Skills
Timeline
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Bryan Nesheim

Hillsborough

Summary

Experienced with assessing and processing various types of claims efficiently. Utilizes analytical and negotiation skills to reach fair settlements and maintain compliance with policies. Knowledge of regulatory standards and exceptional customer service, ensuring fair and timely resolutions.

Overview

21
21
years of professional experience

Work History

Claims Adjuster

Progressive Auto Insurance
08.2021 - Current
  • Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
  • Examined claims forms and other records to determine insurance coverage.
  • Verified insurance claims and determined fair amount for settlement.
  • Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
  • Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.

Sales Agent

Optimum
04.2019 - 05.2020
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Maintained up-to-date knowledge of products and services to effectively communicate benefits to customers.
  • Resolved customer complaints promptly by addressing concerns directly or escalating issues as necessary.

Sales Agent / Retention

Comcast
02.2015 - 04.2019
  • Consistently exceeded sales metrics over 25% to quota
  • Matched customers with products that fit their needs
  • Trained new employees and taught them our sales process
  • Resolved customer service issues and built customer relationships
  • Assisted call-in customers with questions and orders.

Store Manager

Gamestop
10.2010 - 02.2015
  • Opened two very successful new locations
  • Top customer service scores in the district 2012, 2013, 2014
  • Top 10 store in the company with sales comps 2012, in the region 2012, 2013, 2014
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Asst. Manager

F.Y.E
08.2008 - 10.2010
  • Ensured marketing elements were set up and correct
  • Trained new associates
  • Made a schedule based on business needs
  • Responsible for inventory management and ordering supplies
  • Took charge of customer service meetings for our district

Store Manager

N.Y.S. Collections
07.2006 - 08.2008
  • I ran four locations in three different malls
  • Visited underperforming stores to train employees
  • My stores constantly beat sales goals each quarter
  • Helped implement new selling processes

Ceremonial Guard

U.S. Navy
06.2004 - 06.2006

Education

High school diploma -

Hillsborough High School

Skills

  • Critical thinking
  • Claims investigation
  • Active listening
  • Claims processing
  • Settlement negotiation
  • Advanced oral and written communication skills
  • Decision-making
  • Sales background
  • Policy investigations
  • Accident scene investigations
  • Multitasking and organization
  • Training and mentoring

Timeline

Claims Adjuster

Progressive Auto Insurance
08.2021 - Current

Sales Agent

Optimum
04.2019 - 05.2020

Sales Agent / Retention

Comcast
02.2015 - 04.2019

Store Manager

Gamestop
10.2010 - 02.2015

Asst. Manager

F.Y.E
08.2008 - 10.2010

Store Manager

N.Y.S. Collections
07.2006 - 08.2008

Ceremonial Guard

U.S. Navy
06.2004 - 06.2006

High school diploma -

Hillsborough High School

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Bryan Nesheim