Bryan Netherton
Camp Hill,AL
Summary
Dynamic professional with extensive experience at Aarons Furniture Store, excelling in customer service and technical support. Proven ability to enhance operational efficiency through effective equipment maintenance and problem-solving. Recognized for attention to detail and adaptability, consistently improving customer satisfaction and training new team members to uphold high service standards.
Developed technical expertise in fast-paced, hands-on environment, focusing on diagnostics and maintenance of complex systems. Adept at identifying and resolving issues efficiently, leveraging strong analytical and problem-solving skills. Seeking to transition into new field, bringing valuable technical experience and commitment to continuous improvement.
Overview
4
4
years of professional experience
Work History
Professional Technician
Aarons Furniture Store
07.2025 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated tools and equipment safely to assemble and repair furniture items efficiently.
- Collaborated with team members to maintain clean and organized workspaces.
- Learned inventory management processes to support stock replenishment efforts.
- Conducted quality checks on merchandise to ensure customer satisfaction upon delivery.
- Provided technical support for furniture assembly, ensuring accuracy in setup instructions.
- Participated in training sessions to improve product knowledge and service skills.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Improved system efficiency by implementing regular maintenance schedules for all technical equipment.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Enhanced operational efficiency, automating repetitive technical tasks where possible.
Sales Associate
Aarons Furniture Store
07.2025 - Current
- Assisted customers in selecting furniture, enhancing their shopping experience.
- Processed sales transactions accurately and efficiently using point-of-sale system.
- Maintained knowledge of product features and promotions to inform customers effectively.
- Collaborated with team members to achieve store sales goals and improve customer satisfaction.
- Engaged in ongoing training to enhance product knowledge and sales techniques.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Technician
Akebono Brake
03.2023 - 10.2024
- Operated machinery for brake component assembly, ensuring adherence to quality standards.
- Conducted routine maintenance on production equipment to minimize downtime.
- Collaborated with team members to streamline assembly line processes, enhancing efficiency.
- Assisted in training new technicians on safety protocols and operational procedures.
- Conducted inspections of finished products for quality assurance prior to shipment.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Inspector Packer
Dart Container Corporation
02.2023 - 12.2023
- Conducted thorough inspections of products to ensure compliance with quality standards.
- Utilized inspection tools and equipment to identify defects and non-conformities in production.
- Collaborated with production teams to address quality issues and implement corrective actions.
- Documented inspection results accurately, maintaining detailed records for audit purposes.
- Maintained up-to-date inspection and audit records for improved reporting and analysis.
- Inspected and examined materials and finished parts and products for defects and wear to verify conformance with blueprints, diagrams, and template specifications.
Crew Trainer
McDonald's Restaurant
01.2022 - 02.2023
- Trained new crew members on operational procedures and customer service standards.
- Monitored team performance to ensure adherence to quality and safety standards.
- Developed training materials to enhance onboarding experience for new hires.
- Implemented process improvements that increased efficiency in daily operations.
- Resolved customer complaints effectively to maintain high satisfaction levels.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Encouraged customer-first mindset among crew members, leading to notable improvements in service delivery.
Education
GED -
Hart County High School
Munfordville, KYSkills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Installation and repair
- Maintenance and repairs
- Documentation and reporting
- Equipment maintenance
- Customer interaction
- Routine Inspections
- Equipment Repair
- Problem-solving
- Mechanical tools
- Loading and unloading
- Critical thinking
- Equipment operation
Timeline
Professional Technician
Aarons Furniture Store
07.2025 - Current
Sales Associate
Aarons Furniture Store
07.2025 - Current
Technician
Akebono Brake
03.2023 - 10.2024
Inspector Packer
Dart Container Corporation
02.2023 - 12.2023
Crew Trainer
McDonald's Restaurant
01.2022 - 02.2023
GED -
Hart County High School