Bryan O'Connor
Summary
Energetic and organized individual with passion for food service management, bringing keen understanding of operational efficiency and customer satisfaction. Adept at managing food inventory and ensuring compliance with health and safety regulations to maintain high standards. Committed to driving team performance and delivering exceptional dining experiences.
Overview
18
18
years of professional experience
Work History
Food Service Operations Manager
Guest Services Inc.
Lakeland, FL
08.2019 - Current
- Led a team of 20+ dedicated professionals committed to delivering exceptional dining experiences for every 1500 or more guests who visited the establishment daily.
- Responsible for inventory(including requisition), menu items & billing events
- Utilize the Caterease software to look up/create bookings and to invoice clients
- Daily completion of Daily Revenue Reports for operation that includes cash drop and book balance
- Responded to customer feedback with prompt and effective solutions, reinforcing commitment to customer satisfaction.
- Cultivated positive work environment, leading to high staff morale and low turnover rates.
Banquet Operations Manager
Streamsong Resort- Interstate Hotels
Bowling Green, FL
12.2013 - 08.2019
- Oversaw, trained, scheduled staff of 15+ professionals in banquet set up and service, food safety, and world class customer service
- Regular use of Delphi and Springer Miller Touch systems for billing, ADP for payroll, and Market Basket for inventory purchases
- Developed strong relationships with key clients, ensuring long-term partnerships and repeat business opportunities.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
Banquet Captain
Saddlebrook Resort
Wesley Chapel, FL
05.2011 - 12.2013
- Supervised and trained a banquet staff of15+ in banquet setups and service, food safety and handling, and in giving top notch customer service
- Heavy use of Delphi for billing and ADACO for purchasing and requisitioning
- Helped fulfill restaurant supervising duties to ensure outlets operated smoothly and to Saddlebrook standards
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
Restaurant Supervisor
Chartwells, Inc.
Lakeland, FL
06.2007 - 05.2011
- Monitored health and safety standards to maintain a clean, safe working environment.
- Delivered optimal guest satisfaction through impeccable customer service
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Education
BBA - Business Administration And Management
Southeastern University
Lakeland, FL05.2011
High School Diploma -
John P. Stevens High School
Edison, NJ06.2007
Skills
- Excellent rapport with serving staff and clientele
- Food Safety Manager and TIPs certified
- CPR certified
- Skilled time management, organization and communication skills
- Proficient in Micros, Delphi and Caterease software
- Nutrition Knowledge-Macros & Allergen sensitive customers
- Staff training and development
- Sanitation standards
Timeline
Food Service Operations Manager
Guest Services Inc.
08.2019 - Current
Banquet Operations Manager
Streamsong Resort- Interstate Hotels
12.2013 - 08.2019
Banquet Captain
Saddlebrook Resort
05.2011 - 12.2013
Restaurant Supervisor
Chartwells, Inc.
06.2007 - 05.2011
BBA - Business Administration And Management
Southeastern University
High School Diploma -
John P. Stevens High School