Microsoft Excel
Nina Napoles
Customer Service Rep.
Homestead,United States
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals. Highly organized worker with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Polite and positive with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Retail Sales Associate
Coach
12.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Monitored sales trends to advise on restocking, ensuring popular items were always available.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
Customer Service
Transport Pacific Inc
06.2024 - 12.2024
- Provided exceptional customer service, addressing inquiries and concerns promptly.
- Exceeded performance targets by consistently providing exceptional customer service experiences.
- Provided exceptional customer service with product recommendations, increasing sales revenue.
- Answered customers' questions and providing exceptional customer service.
- Set schedule for tellers and customer service representatives.
- Processed payments, entering sales in register for prompt customer service.
- Maximized client retention through exceptional customer service and timely followups.
- Provided exceptional customer service, addressing clinician inquiries promptly and professionally.
- Met sales goals by offering excellent customer service.
- Streamlined customer service processes, reducing wait times and increasing satisfaction.
Permit Clerk
The Village Palmetto Bay
05.2023 - 04.2024
- Identified opportunities for process improvements, collaborating with management to implement changes that increased efficiency.
- Reduced errors in permit applications by meticulously reviewing documents and providing clear feedback to applicants.
- Trained new Permit Clerks, sharing best practices and ensuring a high level of competency within the team.
- Boosted customer satisfaction by offering guidance on navigating complex permitting processes while remaining empathetic to their needs.
- Improved communication between departments, coordinating with various teams to ensure timely permit issuance.
- Performed routine data entry or document management.
- Issued public notification of official activities or meetings.
- Updated documents such as municipal codes and city charters.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
Front Desk Receptionist
Catholic Charities
12.2022 - 02.2023
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Customer Service Representative
New Balance
07.2022 - 11.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Recorded account information to open new customer accounts.
- Updated account information to maintain customer records.
Education
High School Diploma -
John A. Ferguson Senior High School
Miami, FL 08.2017 - 06.2021
Skills
Telephone etiquette
Office administration
Social perceptiveness
Project Management
File management
Scheduling
Mail sorting
Performance improvement
Sorting and labeling
Mail handling
Staff Management
Problem-solving skills
Call forwarding
Organization
Teamwork and Collaboration
Software
Microsoft Word
Cerenade
Outlook
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Interests
Corporate law
Crime scene investigator
Criminal Law
Timeline
Retail Sales Associate
Coach
12.2024 - Current
Customer Service
Transport Pacific Inc
06.2024 - 12.2024
Permit Clerk
The Village Palmetto Bay
05.2023 - 04.2024
Front Desk Receptionist
Catholic Charities
12.2022 - 02.2023
Customer Service Representative
New Balance
07.2022 - 11.2022
High School Diploma -
John A. Ferguson Senior High School
08.2017 - 06.2021
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