Bryan Ortiz
Albuquerque,NM
Summary
Able to review design and execute project installs. Looking to utilize years of experience with bidding, altering, and troubleshooting various applications in a new field where I can expand my knowledge. Talented professional, knowledgeable leader and dedicated problem solver. Brings valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Resourceful Project Manager with 3 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions.
Overview
8
8
years of professional experience
Work History
Project Manager
Kelly Cable Of New Mexico
09.2023 - Current
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Identified plans and resources required to meet project goals and objectives.
- Developed and implemented strategic project plans to meet business objectives.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Analyzed project performance data to identify areas of improvement.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Facilitated workshops to collect project requirements and user feedback.
Field Supervisor
KELLY CABLE OF NEW MEXICO
08.2022 - 09.2023
- Managed, supervised, and coordinated team of 35, ensuring that projects were completed within budget and on schedule
- Seek out and bid jobs with multiple clients to meet company revenue expectations
- Tasked with scheduling and obtaining permits, 811 tickets, barricades, and materials or equipment needed
- Scheduled work hours for positive profit margin and resolved any issue or conflicts
- Provide assistance to team and performed various safety walkthrough
- Final walk-through inspection of completed jobs with customers to inspect work
- Maintained constant communication with customer to ensure service standards were exceeded
- Conduct safety meeting daily.
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Provided detailed project status updates to stakeholders and executive management.
- Developed and initiated projects, managed costs, and monitored performance.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Prepared and submitted project invoices for review and approval.
- Evaluated performance and progress, and made proactive adjustments.
- Presented weekly and monthly performance reports to demonstrate team progress.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Prepared and submitted reports on job progress and safety conditions to upper management.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Investigated and reported on accidents, injuries and near-miss incidents.
- Assisted in recruiting and hiring new construction and extraction workers.
Billing Specialist
Kelly Cable Of New Mexico
04.2019 - 08.2022
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Worked with multiple departments to check proper billing information.
- Processed and verified invoices to secure accuracy of billing information.
- Developed and maintained billing procedures to make timely payments.
- Prepared and submitted monthly billing reports to management for financial overview.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Audited and corrected billing and posting documents for accuracy.
- Collaborated with customers to resolve disputes.
- Generated monthly billing and posting reports for management review.
- Created improved filing system to maintain secure client data.
CUSTOMER SERVICE ADVOCATE
VERIZON WIRELESS
08.2015 - 04.2019
- Assisting customers with their bill and explaining breakdown of charges
- Setting accounts up for international travel
- Troubleshooting devices for any issues and issuing replacements when necessary
- Assisting customers filing insurance claims
- Ordering devices and building new wireless accounts.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Education
RADIOLOGY/BIOLOGY -
CENTRAL NEW MEXICO COMMUNITY COLLEGE
Skills
- Time management
- Ability to multitask under pressure
- Attention to detail
- Fast learner
- Handle difficult situations professionally
- Ability to delegate tasks
- Excellent customer service/relations
- Ability to manage multiple crews
- Experience with construction activities
- Experience with residential electrical
- Proficient in Microsoft Office
- Safety focused
- Resource Allocation
- Schedule Management
- Technical Support
- Compliance Monitoring
- Cost Control
References
Upon request
Timeline
Project Manager
Kelly Cable Of New Mexico
09.2023 - Current
Field Supervisor
KELLY CABLE OF NEW MEXICO
08.2022 - 09.2023
Billing Specialist
Kelly Cable Of New Mexico
04.2019 - 08.2022
CUSTOMER SERVICE ADVOCATE
VERIZON WIRELESS
08.2015 - 04.2019
RADIOLOGY/BIOLOGY -
CENTRAL NEW MEXICO COMMUNITY COLLEGE
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