Bryan Ortiz

Assist in execution of procedures for Manufacturing pharmaceutical products using SOP's and batch records. Responsible for completing multiple batches a day and paperwork for each task, cleaning procedures, aseptic techniques, GMP's, and safety practices.

• Prepared reports and technical documentation of day-to-day production processes.
• Utilized Lean Manufacturing principles to eliminate inefficiencies and maximize productivity throughout the facility.
• Increased overall productivity by training new technicians and providing ongoing support to team members.
• Documented all manufacturing activities, maintaining accurate records for reporting purposes and quality assurance audits.
• Made sure that products were produced on time and are of good quality.
• Worked flexible hours across night, weekend, and holiday shifts.
• Learned and adapted quickly to new technology and software applications.
• Worked effectively in fast-paced environments.

• Educated customers on company systems, form completion and access to services
• Answered up to 150 incoming calls in busy, fast-paced global call center
• Assisted customers with detailed payment options and transferred customers to billing department for payment or further questions regarding bill
• Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.

• Took between 100-150 calls daily to assist customers having issues or wanting more information about US Bank credit cards and services or transferred them to other departments if needed
• Entered customer interaction details in sales system to track requests, document problems and record solutions offered.

• Worked well with diverse populations in a variety of company settings while utilizing multilingual speaking abilities
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
• Coached sales associates in product specifications, sales incentives and selling techniques while maintaining a clean record of meeting monthly sales quotas
• Processed payments with credit, debit, and cash transactions
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

• Help manage a team of about 10 people, deposits, scheduling, customer complaints and help keep the store Organized and within company policy
• Also assist new hires with training and making sure all representatives Are knowledgeable and up to date with company procedures.