Bryan Ortiz
San Diego,CA
Summary
Dedicated to provide excellent customer service, reliability, and problem solving. Looking forward to expand knowledge and skills in a new opportunity. Package Delivery Driver with a strong background in transportation and logistics. Skilled in time management, teamwork, and effective communication. Experienced DSP Delivery Driver with a background in strong skills in customer service, communication, and time management. Eager to contribute to the team and gain valuable experience in a manger role. Motivated Relief Driver with years of experience in route driving. Skilled in customer service and reliability. Aiming to excel in a challenging environment and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Vending Route Driver
Canteen Vending
San Diego
2022.09 - Current
- Managed multiple routes efficiently while ensuring that all tasks are completed on schedule.
- Operated motor vehicle safely at all times in accordance with state laws.
- Maintained cleanliness of vending machines and surrounding areas.
- Provided exceptional customer service to ensure satisfaction.
- Performed regular preventive maintenance on vending machines.
- Maintained accurate records of deliveries, collections, invoices and other documents related to the job.
- Removed money, cleaned components and performed other scheduled vending machine services.
Route Delivery Driver
Amazon
San Diego
2020.04 - 2022.09
- Communicated regularly with dispatch regarding status of deliveries and arrivals times.
- Followed safety guidelines while driving delivery vehicle.
- Adhered to all traffic laws, regulations, and company policies while driving delivery routes.
- Ensured proper handling and secure transportation of goods.
- Delivered packages in a timely manner using GPS navigation system.
Assets Protection Specialist
Farmers Insurance Agency
San Diego , CA
2011.09 - 2020.04
- Analyzed claims data to determine potential areas of improvement for policyholders' protection.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Advised customers on the best ways to minimize risks associated with their assets.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Provided customer service assistance, including responding to customer inquiries, resolving customer complaints and escalating issues as needed.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
Education
Some College (No Degree) -
San Diego City College
San Diego, CASkills
- Product Merchandising
- Stock Rotation
- Route Planning
- Loading and unloading
- Vehicle Maintenance
- Excellent customer service
- Client Retention
- Account Management
- Life Insurance
Timeline
Vending Route Driver
Canteen Vending
2022.09 - Current
Route Delivery Driver
Amazon
2020.04 - 2022.09
Assets Protection Specialist
Farmers Insurance Agency
2011.09 - 2020.04
Some College (No Degree) -
San Diego City College
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