Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Bryan Ortiz

Altamonte Springs,FL

Summary

Dynamic security professional with extensive experience at Walt Disney World Resort, excelling in visitor screening and incident reporting. Proven ability to enhance guest safety through effective threat assessment and conflict resolution. Recognized for fostering collaboration among teams and maintaining high workplace safety standards, ensuring a secure environment for all.

Overview

13
13
years of professional experience

Work History

Security Host

Walt Disney World Resort
07.2022 - Current
  • Supported corporate events as a professional Security Host, promoting a positive image for the company while prioritizing guest safety.
  • Prevented unauthorized access by verifying visitor credentials upon entry into restricted areas within the premises.
  • Contributed to successful event execution by collaborating closely with other departments such as maintenance, catering, and management teams.
  • Ensured proper functioning of security equipment by conducting routine inspections and timely maintenance, maintaining a high level of readiness for any potential security threats.
  • Reduced incidents of theft and vandalism through diligent surveillance and prompt response to potential threats.
  • Trained new security hosts on company protocols, contributing to a knowledgeable and skilled team.
  • Collaborated with law enforcement agencies during investigations, providing valuable information and assistance.
  • Mitigated potential conflicts through adept use of diplomacy skills, fostering an atmosphere of respect and cooperation among guests at events.

CAP 2 Team Lead

Walmart
02.2019 - 07.2022
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Motivated team members to surpass their targets, recognizing and rewarding their achievements.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.

Aircrew Survival Equipmentman

US Navy Reserves
07.2016 - 07.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Aircrew Survival Equipmentman

U.S. Navy Active Duty
07.2012 - 06.2016
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.

Education

Bachelor of Science - Healthcare Administration

ECPI University
Virginia Beach, VA
05-2018

Skills

  • CCTV monitoring
  • Public safety awareness
  • Physical fitness
  • Visitor screening
  • Incident reporting
  • Threat assessment
  • Access control management
  • Traffic control
  • Patrol procedures
  • Interpreting procedures and instructions
  • First aid administration
  • Radio communication
  • Punctuality
  • Teamwork and collaboration
  • Reliability
  • Customer service
  • Workplace safety
  • Problem-solving
  • Patrolling
  • Time management
  • Verbal and written communication
  • Adaptable and flexible
  • Situational awareness
  • Critical thinking
  • Relationship building and management
  • Computer skills
  • First aid certified
  • Crowd control
  • Conflict resolution
  • Sensitive information handling
  • ID verification

Accomplishments

    successfully trained 26 new security hosts to include: 7 Resort Kiosk, 7 Resort Rover, and 12 Resort motor

    10 recognitions for performance and upholding the five keys

    Contributed to a successful ride-out crew October 9, 2024 - October 10, 2024

Languages

Spanish
Limited Working

Timeline

Security Host

Walt Disney World Resort
07.2022 - Current

CAP 2 Team Lead

Walmart
02.2019 - 07.2022

Aircrew Survival Equipmentman

US Navy Reserves
07.2016 - 07.2019

Aircrew Survival Equipmentman

U.S. Navy Active Duty
07.2012 - 06.2016

Bachelor of Science - Healthcare Administration

ECPI University

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Bryan Ortiz