BRYAN PAKO

• Enhanced guest satisfaction by delivering premium service to over six hundred sailors daily.
• Supervised service teams, ensuring consistent performance and achieving service excellence.
• Maintained hygiene and safety standards, ensuring compliance with USPH regulations.
• Conducted pre-service briefings to improve team knowledge and upselling techniques.
• Resolved guest concerns promptly, fostering loyalty and satisfaction among customers.
• Collaborated with management to meet revenue targets and improve service quality.

• Achieved exceptional guest satisfaction by delivering outstanding "Rockstar Service" in dining venues.
• Ensured timely food and beverage service by accurately processing orders and maintaining premium standards.
• Elevated dining experiences through strong knowledge of menus, wines, and beverages to effectively upsell.
• Maintained pristine table presentation and cleanliness standards, enhancing overall guest ambiance and comfort.
• Facilitated smooth onboarding for new team members by providing training and operational support.
• Consistently contributed to revenue growth by achieving monthly upsell goals through strategic recommendations.
• Managed food and beverage orders efficiently, significantly reducing wait times for guests' dining satisfaction.
• Assisted in coordinating special events, enhancing guest experiences through tailored service offerings.

• Enhanced guest satisfaction by effectively managing dining station operations.
• Delivered personalized service by addressing guests by name to foster warmth.
• Ensured a sanitary dining environment by maintaining 100% USPH compliance standards.
• Optimized dining presentation through setup of linens, flatware, and glassware.
• Supported special events like Captain’s gatherings, improving overall guest experiences.
• Promoted a lively atmosphere by engaging in onboard entertainment and activities.

• Enhanced customer loyalty through strong client relationship cultivation.
• Implemented effective sales strategies, successfully increasing market penetration.
• Mentored junior sales staff, boosting overall team performance significantly.
• Utilized market trend analysis to shape pricing and promotional strategies.
• Delivered impactful product demonstrations, showcasing unique features to potential buyers.
• Negotiated favorable contract terms, maximizing profitability for both clients and company.

Managed daily FOH operations and supervised waitstaff.
• Conducted stocktaking and placed supplier orders.
• Handled guest reservations, inquiries, billing, and cash-ups.
• Trained and developed service staff to maintain high service standards.
• Ensured guests were attended to efficiently and professionally.