Summary
Overview
Work History
Education
Skills
Timeline
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Bryan Panzeri

Summary

Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Overview

23
23
years of professional experience

Work History

Account Manager / Sales Administrator

Advanced Nutrients
10.2021 - Current
  • Account Manager for GrowGeneration, the largest hydroponic supplier in the US and processed $1.5 million in 2022 sales.
  • Set and achieved company defined sales goals.
  • Communicated with clients to understand their needs and explain product value
  • Processed orders accurately in the company's ERP system
  • Administered company's CRM Software, created KPI Reports for management and coached sales team on targeted KPI's.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and providing an enjoyable customer experience.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.
  • Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
  • Liaised with marketing and sales teams to develop targeted digital marketing campaigns.
  • Attended cannabis industry events to build relationships with clients and the cannabis community to promote long term business growth.
  • Assisting growers with selected correct products based on needs, product specifications and budget.
  • Maintained a strong knowledge of the cannabis industry.
  • Contributed to event marketing, sales and brand promotion.
  • Performed as part of a team that successfully migrated the companies ERP and CRM to new platform.
  • Maintained spreadsheets for proper distribution of commissions for sales team.

Customer Service & Sales Specialist

Grosh Backdrops and Digital Projections
09.2019 - 04.2020
  • Assisted customers with renting hand painted backdrops and digital projection images on the phone, online chat, emails and in-person
  • Processed orders on the company's ERP System to make sure backdrops were delivered/returned on time and the customer was billed properly
  • Delivered superior customer service to retain existing customers and attract future customers.
  • Resolved any concerns or issues customers may have experienced with the shipping provided by Fedex or UPS
  • Made 25 outbound calls per day to previous customers to find out if they needed any backdrops for an upcoming school performance, dance recital or corporate event
  • Followed-up with an e-mail to each customer, then tracked contact information in CRM Software
  • Created bulk email marketing campaigns to promote special offers to previous and potential customers and ran reports to market to only specific customers
  • Updated customer information in the company's CRM Software as needed and notated any pertinent information needed to better assist the customer in the future
  • Worked as part of an effective sales team that was able to drive the company to have its most profitable first quarter in over 10 years.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

Inbound Sales/Retention Agent/Account Manager/PAC Coordinator

Time Warner Cable/Charter Communications
01.2008 - 01.2019
  • Top performing Sales/Retention Agent in a fast-paced, highly competitive Call Center, then eventually transitioned to an Sales Supervisor position, focusing on improving the call centers sales performance, agent productivity and customer loyalty.
  • Worked as an Account Manager with Time Warner Cable Business Class conducting B2B sales with small/medium size businesses, resolved any customer concerns, educating customers on new services and products and utilized Salesforce to manage customer interactions.
  • Worked as a PAC Coordinator in the Provisioning & Activation Department responsible for resolving residential and commercial phone order issues.
  • Responsibilities included critical analysis to resolve complex provisioning errors, Local Number Portability (LNP) exception handling, updates to E911 records, internal escalations from Repair and Customer Service teams and providing exceptional customer service to external customers with a strong attention to detail.

Account Manager

On-Line Administrators/Peak Performance
01.2006 - 01.2007
  • Supported multiple Sales Executives throughout the USA that provided marketing strategies to Auto Dealerships by mailing service reminder letters and direct marketing pieces to previous and potential customers to increase revenue for the Auto Dealership
  • Set up new dealer accounts, updated active dealers accounts utilizing the company's proprietary software to create direct marketing pieces and service reminder letters, then sent proofs to Auto Dealership Manager for review and approval to mail marketing mailers to customers
  • Followed-up with 180+ Auto Dealerships each month to review with management any changes or updates to their service reminder letters and direct marketing pieces
  • Confirmed each month with the Auto Dealerships IT Team that they were providing the proper customer data to ensure the marketing pieces are sent to the correct customers
  • Instructed Dealership Management on how to download and analyze web reports to show the ROI that Peak Performance's Marketing Products and Services are helping meet the dealership's revenue goals to maintain Peak Performance's customer retention needs.

Premier Client Service Specialist

Putnam Investments
01.2001 - 01.2006
  • Resolved client issues for the top-producing Financial Advisors utilizing company software and processing procedures
  • Daily tasks included answering inbound 55-65 phone calls per day, following-up with outbound calls when needed, processing mutual fund trades and transactions at the financial advisor's request, and providing current, accurate customer account information to our Premier Financial Advisors, so that they can provide outstanding customer service to their clients
  • Provided information on how to access the Putnam Investments Website for both Financial Advisors and Shareholders and instructed on navigating the website to best utilize all the tools available
  • Received Series 6 License on 7/09/02 and scored a 90% on Series 63 License on 12/17/02
  • Participated in Pitch Nights, which involves giving sales presentations on Putnam Mutual Funds in front of a group of peers and managers to work on sales strategies to market Putnam Mutual Funds, College Saving Plans and Retirement Plans.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

Liberal Arts Associates Degree -

Middlesex Community College
Bedford, MA
05.1998

Professional Music Diploma - Music Performance

Berklee College of Music
Boston, MA
05.1994

Skills

  • Account Management
  • Customer Service
  • Lead Prospecting
  • Operations
  • Lead Development
  • Converting Leads
  • Sales Expertise
  • Client Relationship Building
  • CRM Software
  • Issue Resolution
  • Cold Calling Skills
  • Administrative Oversight

Timeline

Account Manager / Sales Administrator

Advanced Nutrients
10.2021 - Current

Customer Service & Sales Specialist

Grosh Backdrops and Digital Projections
09.2019 - 04.2020

Inbound Sales/Retention Agent/Account Manager/PAC Coordinator

Time Warner Cable/Charter Communications
01.2008 - 01.2019

Account Manager

On-Line Administrators/Peak Performance
01.2006 - 01.2007

Premier Client Service Specialist

Putnam Investments
01.2001 - 01.2006

Liberal Arts Associates Degree -

Middlesex Community College

Professional Music Diploma - Music Performance

Berklee College of Music

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Bryan Panzeri