Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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BRYAN PATRICK

San Diego,USA

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

8
8
years of professional experience

Work History

Customer Service Advisor, Service Parts Coordinator

Stod Equipment
01.2023 - Current
  • Processing and pull orders for customers and for shop technicians in a timely manner
  • Help with opening and closing work orders for service
  • Ordering parts for shop technicians and customers
  • Build quotes for customers and ship out product using ups world ship
  • Monthly cycle counts, purchasing of parts for the shop and inventory
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Processed payments accurately according to company policies and procedures.

Stocker/ Merchandiser

Total Wine and more
02.2023 - 01.2024
  • Stock shelves for the store and inventory
  • Fulfill orders for the beer and seller
  • Pulled stock, weekly cycle counts of inventory
  • Displayed vendors newest products and promotions
  • RX scanner, riding pallet jack, forklift
  • Ups world ship
  • Operated forklift and pallet jack to transport heavy loads.
  • Maintained accurate inventory levels through regular stock checks.
  • Recorded merchandise moves for correct product counts and checks quantities against stocking reports.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.

Service Parts Coordinator

Honnen Equipment
02.2017 - 01.2023
  • Ordering parts for shop and field technicians in a timely manner
  • Build customer quotes
  • Assist with yard coordinator checking in and out new machines and rentals for shop repair
  • Pull orders in a timely manner for the field and shop technicians
  • Inventory control and cycle counts
  • Load and unload inbound and outbound freight
  • Help customers with orders
  • Forklift, pallet jack
  • Equip JD link and JD point, Excel, UPS World Ship
  • Developed and maintained relationships with vendors and suppliers to ensure quality and reliability.
  • Participated in trade shows and industry events to stay informed on market trends.
  • Prepared and managed the parts department budget, including forecasting and expense control.
  • Coordinated with the service department to ensure availability of necessary parts for repairs.

Education

Masters - Sports Medicine and Exercise Science

University of Utah
Salt Lake City, UT
05.2017

Skills

  • Strong customer service skills
  • Account management updates
  • Client follow-up calls
  • Field technician scheduling
  • Timely appointment organization
  • Efficient work order processing
  • Vehicle safety assessment
  • Strong command of Microsoft Office suite
  • Customer-oriented mindset
  • Interdepartmental cooperation
  • Quality control management
  • Payment transaction oversight
  • Effective schedule coordination
  • Customer relations

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Timeline

Stocker/ Merchandiser

Total Wine and more
02.2023 - 01.2024

Customer Service Advisor, Service Parts Coordinator

Stod Equipment
01.2023 - Current

Service Parts Coordinator

Honnen Equipment
02.2017 - 01.2023

Masters - Sports Medicine and Exercise Science

University of Utah

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