Bryan Pinta
North Ridgeville,Ohio
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Experienced with optimizing service operations and improving customer satisfaction. Utilizes team leadership and strategic planning to enhance service delivery. Track record of problem-solving and effective communication in high-pressure environments.
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
19
19
years of professional experience
Work History
Service Manager
Allied Universal Security Services
09.2024 - Current
- Conduct monthly meetings with every client and handle any issues and highlight service successes
- Ensure KPIs are met across every client
- Review accounts receivable, payroll, and budgets weekly.
- Conduct interviews, onboard, and schedule training.
Director of Marketing
Central Window Cleaning
04.2023 - 07.2023
- Handle SEO/online marketing across 9 regions with an avg spend of 8500/month
- Design and order marketing assets for each region
- Mentoring and training call center reps
- +5% conversion rate in May
- Changed call sales script coupled with 1-1 training increased scheduling rate on initial contact
- Manage fleet branding
- Assist in training techs on door-to-door selling and street canvassing
- Reorganize CRM database
- Efficiently manage accounts across PipeDrive, Service Monster, and Responsibid
- Manage email database of over 12k accounts with monthly newsletter, targeted deals, and annual renewals
- Analyze web traffic and create local marketing scorecard to manage SEO firm and targeted budget
- Coordinate community marketing through parades, festivals, sponsorships
- Manage marketing scorecard across every region with managed numbers through CallRail coupled with local marketing assets
General Manager
Cyclebar Crocker Park
05.2022 - 04.2023
- Refocused lead generation to include a more grass roots approach and member referral base
- Developed the Ambassador program to improve local social media reach
- Supervised and restructured CBX staff and schedule resulting in fewer staff changes needed
- Implemented and standardized a weekly cleaning schedule for studio and theater
- Schedule and participate in networking/community events and studio promotions
- Strategically manage in studio contests and raffles to bolster utilization and referrals
- Convert package/promo/drop-in riders to paying members
- Increased membership base from 187 to 241
- Recurring membership payments increased from 12k to 18k
- Monthly revenue increased from 26k per month to 37k per month
- Conduct pre-planning meetings each month including strategic outreach with lead instructor and owner
- Build rapport and lasting relationships with prospective and current members
- Embrace hospitality and drive the CycleBar Culture
- Actively coach, train, and educate our CBX team on Hospitality and Sales Conversion tactics
- Working with Studio Owner on setting monthly, weekly, and daily targets for meeting goals
Store Manager Trainee/Kitchen Manager
Sheetz
12.2021 - 05.2022
- Profitably lead the day-to-day operations of the store in the absence of the Store Manager
- Entered into program as trainee and assumed Kitchen Manager position/duties
- Manage the entire food service program to include inventory, preparation, promotion, production service and sales
- Assist the Store Manager by providing input into the Recruitment, Selection, Training and Performance Tracking
- Management and Discipline/Termination of employees
- Provide input into the scheduling of staff
- Resolve customer complaints and concerns in a timely manner
- Ensure compliance with applicable policies, procedures and programs
- Respond to Customer Service Shops, QA Audits, Secret Shops and SMG survey responses
- Lead kitchen efficiency and execution to ensure recipes are being followed, proper portioning, and product rotation
- Waste decrease of up to 25% realized through proper positioning and order fulfillment
- Establish Build-to's and follow up on orders and store organization
- Ensure adequate inventory levels of all items are maintained and identify any waste opportunities
- Monitor cost of goods compliance to include waste, expense and variance
- Ensure execution of foodservice rollouts
Sales and Marketing Manager
Mi Bella Casa Furniture
07.2018 - 07.2020
- Handle in-store customer service, deliveries, and sales
- Manage inventory and delivery schedule
- Build and maintain online portal
- Establish social media presence and create image gallery through suppliers
- Create and maintain customer database for cross-selling strategy
Director of Marketing and Operations
Greenscape USA LLC / Parma Armory Firearms LLC
03.2016 - 07.2018
- Started as a consultant to Greenscape USA
- Joined full-time in March 2016 to handle operational duties for landscaping and concrete
- Created handbook and onboarding process and procedures
- Helped quote, plan, and sell hardscape and landscape projects
- Managed installation projects, landscaping route and satisfaction, and commercial maintenance accounts
- Managed social media and purchased marketing assets
- Rebranded company complete with new logo, custom vinyl vehicle art, brochures, and uniforms
- Promoted and mentored Foreman to assist with interviewing and hiring staff
- Grew division from 3 to 7 within 1st year
- Reorganized concrete division with the purchase of new dump truck and staffing
- Added new revenue vertical by subbing out dump truck when not used
- Took profit to purchase additional trucks
- Lawn care revenue grew to over 4k/week
- Opened and stocked the supply yard
- Purchasing direct from suppliers and selling to our customers generated over 1k/week while saving us ~25%
- Product onsite saved another 20 man hours in transport
- Purchased building we leased
- Expanded home services and opened a shooting range and retail store
- Handled renovation of building and property
- Moved Armory from concept to launch
- Including business plan, insurance, inventory, SOP, POS, staffing, and HR
- Implemented process and procedures for firearm and ammo shipments as well as sales and transfers
- Handled inventory for retail store including securing new products and incorporating local vendors
- Built out classrooms to increase revenue by offering CCW classes
- Moved to renting space to 3rd party instructors as well
- Revenue added was over 5k/month
- Renovated several other rooms to lease out to similar businesses
- Added over 3k revenue through leasing
- Custom built website, designed logo, and purchased all marketing and branding
- Converted marketing materials such as mugs, shirts, and ammo cases to retail items to add to revenue
Owner/Independent
Small Business Consultant
12.2012 - 03.2016
- Assist businesses with marketing strategy, controlling operating costs, and discovering new ways to generate revenue and sales opportunities through creative partnerships and cross-promotions
- Developed relationships within different verticals to bring a more consultative approach to the sales process for each individual business on a need by need basis
- Work with clients to balance traditional media with new media opportunities
- Utilize my background in print, social, and online sales to assist in the buying process
- Work with mobile marketing, loyalty programs, merchant services, and print brokering
- Web design and development
- Social media management
Regional Sales Manager
Patch.com (Cleveland Market)
07.2012 - 12.2012
- Sell online advertising products (including banner ads, premium listings, and video) to local businesses; overseeing all sales and inventory management in assigned local markets
- Managed the content and community activities across 6 territories
- Present promotional opportunities and display options to local store owners and business managers helping market Patch to the local community and build readership base
- Coordinate cross-promotional opportunities to leverage our locally sourced content and current client base to increase page views and reach
Regional Sales Manager
DealChicken.com (WKYC-TV Cleveland)
06.2011 - 02.2012
- Early company hire to launch product in Cleveland 3 weeks early in September 201; drove full sales cycle, from prospecting for new business to closing a high volume of sales
- Identified top local businesses and collaborated with them to offer great deals to consumers, presenting the value of social commerce as a means to attract new customers and grow revenues
- Identified clients' needs and cultivate effective sales strategies in face-to-face meetings
- Leveraged on-air personalities and locally produced segments to offer a competitive advantage over Groupon and Living Social
- Collaborated with current WKYC-TV staff to generate leads and sales prospects; prepared proposals/contracts, and negotiated contract terms/arrangements with client within set parameters
- Provided on-going post-deal business management and retention expertise to clients
Regional Sales Manager Ohio/Pennsylvania
Less.com Inc.
10.2010 - 03.2011
- Start-up opportunity whose go-to-market strategy was to compete as a lower cost alternative to Groupon, Living Social
- Launched Cleveland market in December 2010
- Locally promoted site and built subscriber base through strategic relationships and grassroots marketing efforts; prospected businesses to sign, negotiate, and create compelling and creative offers to present to our subscribers
Local Sales Executive
The Morning Journal
09.2009 - 10.2010
- Responsible for daily print budget; grew existing account revenue while developing new opportunities in an adjacent (Cuyahoga) county
- Assisted in launching new website and online advertising platform; launched first online Classified Auto section online
- Assisted clients in ad design and placement consistent with their needs
Local Account Representative
Plain Dealer
09.2007 - 04.2008
- Responsible for active account and revenue goals; customer ad placement, design assistance, and billing; daily print, online, and niche product sales; strategic planning for customers
- Launch and educate customer base on Cleveland.com
Area Director
Energy Marketing Services / AT&T
01.2006 - 09.2007
- Door-to-Door outside sales and marketing for AT&T and Dish Network
- Promoted out of Cleveland office to run territories in and around Akron in just under 2 months; opened office in Akron and grew team to 13 and revenue to over 15k in less than 3 months
- Managed leasing, marketing, and operations of new office
Education
Bachelor of Arts - English
JOHN CARROLL UNIVERSITY
01.2005
Skills
- Partnership development
- CRM management
- Operations management
- Strategic planning
- Staff management
- Key decision making
- Market planning and execution
- Project management
- Business planning
- Scheduling
- Sales
- Brand development
- Decision-making
- Relationship building
Timeline
Service Manager
Allied Universal Security Services
09.2024 - Current
Director of Marketing
Central Window Cleaning
04.2023 - 07.2023
General Manager
Cyclebar Crocker Park
05.2022 - 04.2023
Store Manager Trainee/Kitchen Manager
Sheetz
12.2021 - 05.2022
Sales and Marketing Manager
Mi Bella Casa Furniture
07.2018 - 07.2020
Director of Marketing and Operations
Greenscape USA LLC / Parma Armory Firearms LLC
03.2016 - 07.2018
Owner/Independent
Small Business Consultant
12.2012 - 03.2016
Regional Sales Manager
Patch.com (Cleveland Market)
07.2012 - 12.2012
Regional Sales Manager
DealChicken.com (WKYC-TV Cleveland)
06.2011 - 02.2012
Regional Sales Manager Ohio/Pennsylvania
Less.com Inc.
10.2010 - 03.2011
Local Sales Executive
The Morning Journal
09.2009 - 10.2010
Local Account Representative
Plain Dealer
09.2007 - 04.2008
Area Director
Energy Marketing Services / AT&T
01.2006 - 09.2007
Bachelor of Arts - English
JOHN CARROLL UNIVERSITY
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