Bryan Populis
Yankton,SD
Summary
Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Traveling CNA
Lawrence Healthcare Staffing
02.2021 - Current
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Followed directions of licensed nurses to administer medications and treatments.
- Delivered high-quality care to 16-24 patients in hospital facility.
- Supported needs of 18+ residents under long-term care.
Cna
Forest Manor Nursing and Rehabilitation
07.2020 - 06.2022
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Hotel Front Desk Receptionist
Island View Casino Resort
06.2018 - 07.2020
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Resolved service-related problems and documented actions in system.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees, and payments.
Hotel Rep
Hollywood Casino
06.2017 - 07.2018
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Understood each target customer's business model, mapped out organization, and identified unique technology needs.
- Generated reports and provided feedback to management on trade show turnouts to inform decision-making on future involvement in events.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Front Desk Clerk
Travelers Rest Motel And Lodging
01.2016 - 03.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Entered and updated sensitive customer information during check-ins and room changes.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered customer telephone calls promptly and appropriately handled needs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Maintained clean and organized front desk areas to uphold polished company image.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Used internal software to process reservations, check-ins and check-outs.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Cashier/Customer Service
Big Box Bargains
07.2015 - 01.2016
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Set up new sales displays each week with fresh merchandise.
Cashier/Customer Service
Kirklands Home Decor And Gifts
09.2014 - 01.2015
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
Cashier
Winn Dixie
10.2013 - 04.2014
- Worked as a cashier, pulled shopping carts in, did the trash, cleaned the bathrooms
- Greeted customers entering store and responded promptly to customer needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
Education
No Degree - Cna
Forest Manor Nursing Cna Training Course
Slidell, LA05.2021
GED -
Franklinton High School
Franklinton, LA05.2014
Skills
- Cashier
- Customer Service
- Receptionist
- Retail Sales
- Patient Lifting
- Documenting behaviors
- Observing responses
- Direct Patient Care
- Transporting patients
- Electronic Charting
- Patient Relations
- Indirect Patient Care
- Conducting intakes
- Patient-focused care
- Safety Precautions
- Light Housekeeping
- Maintaining privacy
- Geriatric Care
- Compassionate caregiver
- Collecting vital signs
- End of life care
- Trustworthy companion
- Responding to emergencies
- Dressing assistance
- Inpatient Care
- Bedside manner
- Patient relationship building
- Dementia and Alzheimer's knowledge
Additionalinformation - Skills
- Customer Service Skills, 4 years
- Cashier, 3 years
- Housekeeping, 1 year
- Receptionist, 1 year
Personal Information
Title: Front Desk Clerk - Travelers Rest Motel
Timeline
Traveling CNA
Lawrence Healthcare Staffing
02.2021 - Current
Cna
Forest Manor Nursing and Rehabilitation
07.2020 - 06.2022
Hotel Front Desk Receptionist
Island View Casino Resort
06.2018 - 07.2020
Hotel Rep
Hollywood Casino
06.2017 - 07.2018
Front Desk Clerk
Travelers Rest Motel And Lodging
01.2016 - 03.2017
Cashier/Customer Service
Big Box Bargains
07.2015 - 01.2016
Cashier/Customer Service
Kirklands Home Decor And Gifts
09.2014 - 01.2015
Cashier
Winn Dixie
10.2013 - 04.2014
No Degree - Cna
Forest Manor Nursing Cna Training Course
GED -
Franklinton High School
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