Bryan Purdy
Olathe,KS
Summary
Adaptable and enterprising Restaurant General Manager with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver that is a dedicated, hardworking professional with extensive daily planning and operations experience. Excited for new opportunities that add to personal and professional growth.
Overview
22
22
years of professional experience
Work History
Restaurant General Manager
Flynn Restaurant Group
Overland Park, KS
04.2021 - Current
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Set clear expectations and created positive working environment for employees.
- Maintained facility and grounds to present positive image.
- Built and leveraged community relationships to drive business and maximize catering programs.
Restaurant General Manager
NPC International, Pizza Hut
Overland Park, KS
05.2017 - 04.2021
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained and supervised staff.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Identified team weak points and implemented corrective actions to resolve concerns.
Assistant Restaurant General Manager
NPC International, Pizza Hut
Overland Park, KS
11.2016 - 05.2017
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Completed inventory purchases and oversaw shipment processing.
- Recruited and hired employees offering talent, charisma and experience to restaurant team.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Motivated staff to perform at peak efficiency and quality.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Delivery Driver
NPC International, Pizza Hut
Overland Park, KS
08.2000 - 11.2016
- Completed on-time deliveries by choosing best and most efficient routes.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Fostered positive working relationships with regular customers.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Education
Olathe East High School
Olathe, KSSkills
- Labor and Overhead Cost Estimation
- Accounts Payable and Accounts Receivable
- Staff Scheduling
- Delegating Assignments and Tasks
- Strategic and Critical Thinking
- Resilience
- Strong Communication Skills
- Self-motivation
- Integrity
- Time Management Skills
- Adaptability
Accomplishments
- Started at my current location with negative profitability June 2021 and turned profitable by June 2022 resulting in being recognized as the highest growth across 930 locations.
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and taking corrective action as seen fit, resulting in an overall increased satisfaction rating
Timeline
Restaurant General Manager
Flynn Restaurant Group
04.2021 - Current
Restaurant General Manager
NPC International, Pizza Hut
05.2017 - 04.2021
Assistant Restaurant General Manager
NPC International, Pizza Hut
11.2016 - 05.2017
Delivery Driver
NPC International, Pizza Hut
08.2000 - 11.2016
Olathe East High School