Bryan Purdy
Olathe,KS
Summary
Passionate Personal Banker successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with a devotion for helping members and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change with members, co-workers, and leadership.
Overview
8
8
years of professional experience
Work History
Personal Banker
CommunityAmerica Credit Union
01.2023 - Current
- Strengthened member relationships through excellent service to assist members in reaching financial peace of mind
- Supported managers by collaborating with other branches to cover any needed additional shift
- Maintained confidentiality of member information to prevent mishandling of data and potential breaches
- Cross-selling financial products to better members as well as reaching financial goals for CommunityAmerica
- Assisted in branch audits successfully to maintain accuracy in financial reporting and adherence to regulatory standards
- Implemented fraud prevention measures reducing instances of unauthorized transactions thus protecting member accounts from potential losses
- Complied with established internal controls and policies
Restaurant General Manager
Flynn Restaurant Group
03.2021 - 12.2022
- Continued my employment as the Restaurant General Manager when NPC International was purchased by Flynn Restaurant Group March 25th, 2021
Restaurant General Manager
NPC International, Pizza Hut
01.2017 - 03.2021
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success
- Recruiting, hiring and training of team members
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
Assistant General Manager
NPC International, Pizza Hut
02.2016 - 01.2017
- Assisted in recruiting, hiring and training of team members
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
- Managed team schedule with eye for coverage needs and individual strengths
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Reported issues to higher management with great detail
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth
Education
High School Diploma -
Olathe East Sr High School
Olathe, KS1997
Skills
- Attention to Detail
- Member Relationship Management
- Proactive and Focused
- Team Building Leadership
- Staff Training
- Critical Thinking
Timeline
Personal Banker
CommunityAmerica Credit Union
01.2023 - Current
Restaurant General Manager
Flynn Restaurant Group
03.2021 - 12.2022
Restaurant General Manager
NPC International, Pizza Hut
01.2017 - 03.2021
Assistant General Manager
NPC International, Pizza Hut
02.2016 - 01.2017
High School Diploma -
Olathe East Sr High School
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