BRYAN RAMOS

Skills

• Customer Service Excellence: Proficient in delivering exceptional customer service in high-volume call center environments, addressing routine inquiries and handling sensitive situations with compassion, professionalism, and adherence to federal and state public assistance guidelines.

• Multilingual Communication: Fluent in [English/Spanish, with strong ability to read, write, listen, and speak fluently in multiple languages to assist diverse callers effectively. Experienced in utilizing translation services to ensure clear communication with non-English-speaking clients.

• Computer Proficiency: Skilled in navigating multiple computer systems simultaneously, including telephony systems, case management platforms, and internal/external websites to process calls and manage client records efficiently.

• Effective Communication: Adept at verbal and written communication, utilizing proper spelling, grammar, and tone to interact with callers and document detailed call notes accurately.

• Multitasking and Time Management: Capable of managing a high volume of incoming calls while typing, taking detailed notes, and reading typed, scanned, or handwritten documents, ensuring efficient workload management and timely task completion.

• Policy and Procedure Knowledge: Familiar with learning and applying federal and state laws, rules, and policies related to public assistance programs, ensuring compliance in all customer interactions.

• Training and Accountability: Experienced in attending ongoing training courses, submitting timesheets, and maintaining general employee responsibilities with diligence and reliability.

• Scheduled meetings.
• Improved office efficiency.
• Displayed excellent multitasking skills.
• Maintained office equipment service logs.
• Tracked and processed client payments.
• Conducted timely follow-ups.
• Processed incoming mail.
• Improved call handling speed and effectiveness.
• Handled incoming calls.

• Optimized storage solutions.
• Improved order processing time.
• Managed stock levels.
• Increased on-time delivery rates by [Percentage]%.
• Reduced misplacements by [Percentage]%.
• Managed monthly inventory audits.

• Completed interior and exterior painting.
• Ensured longevity and durability.
• Developed long-term relationships with [Number] repeat clients.

• Targeted high-value prospects.
• Refined outbound communication strategies.
• Created customized sales pitches.

• Efficiently managed daily shift operations, overseeing security, cleaning, and ramp side activities to ensure seamless airport operations.
• Spearheaded comprehensive security protocols, ensuring the safety and well-being of staff, passengers, and facilities.
• Led a team of employees in cleaning and maintenance tasks, ensuring high standards of cleanliness and hygiene.
• Implemented strategic cost reduction initiatives, optimizing budgets and improving overall company profitability.
• Coordinated with cross-functional teams to streamline processes, enhancing efficiency and productivity.
• Conducted regular training sessions for staff, ensuring adherence to company policies, safety regulations, and quality standards.

• Coordinated and managed incoming calls and emails to schedule service requests, ensuring timely response to customer inquiries.
• Dispatched field service personnel based on workload, urgency, and technician skills, optimizing team efficiency and customer satisfaction.
• Maintained accurate records of service calls, customer interactions, and technician schedules using [relevant software/tools].
• Collaborated closely with technicians and other dispatchers to address urgent issues, resolve problems, and ensure seamless service delivery.
• Monitored GPS tracking systems to track field personnel, providing real-time updates to customers and adjusting schedules as needed.
• Implemented improvements in dispatching processes, leading to a 15% increase in team productivity.