Bryan Resty
Customer Service
North Port,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Barista/ Shift supervisor
STARBUCKS COFFEE COMPANY
Orlando, FL
02.2015 - Current
- Developed coffee beverage menu, recipes, specialty coffee drinks and appropriate menu pricing.
- Designed and adjusted work schedules to meet business demands.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Utilized [Software] to gather information and create daily sales reports, monthly P&L statements and budget forecasting.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Controlled food costs and managed inventory.
- Accurately completed end-of-day financial tasks worth over $[Amount] of cash and card transactions daily.
- Monitored food preparation, production and plating for quality control.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Airport Customer Service Agent
Frontier Airlines
Denver, Colorado
01.2021 - 06.2022
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Operated PA system to make announcements regarding flight activity.
- Used airline computer system to create airline tickets and boarding passes.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
Package Handler
FedEx Ground
Englewood, CO
05.2020 - 01.2021
- Used hand-held scanners and physical logs to accurately track item movements.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Assembled, sealed and loaded packages into correct trucks.
- Handled inventory control and cycle counting procedures.
Barista Shift Supervisor
EINSTEIN BROS BAGELS/ CARIBOU COFFEE
Colorado Springs, Colorado
02.2019 - 01.2021
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Developed coffee beverage menu, recipes, specialty coffee drinks and appropriate menu pricing.
- Designed and adjusted work schedules to meet business demands.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Pre loader/Helper
UPS
Colorado Springs, Colorado
10.2018 - 02.2019
- Verified quantity and description of materials received by checking merchandise against packing list.
- Operated equipment while observing standard safety procedures.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
- Managed warehouse operations and verified proper shipment procedures.
- Drove vehicles to deliver products and picked-up rejected or defective materials for return.
Concessionist
AMC THEATRES
Colorado Springs, Colorado
03.2018 - 11.2018
- Maintained quality safe handling procedures for concessions purchased.
- Maintained cleanliness of concession area, box office, lobbies, auditoriums and restrooms.
- Enhanced transactions with thoughtful suggestions and upselling opportunities of loyalty cards and concession items to impact revenue.
- Transported supplies and stock to replenish items to streamline operations.
- Handled cash and processed payments, sorting bills and maintaining records of transactions.
- Adhered to alcohol service policies and procedures.
- Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution.
Barista
Universal Studio Orlando
Orlando, Florida
03.2017 - 11.2018
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Cleaned counters, machines, utensils and seating areas daily.
- Complied with standards for merchandising, stocking and storing product.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Operated espresso machines and commercial coffee brewers to create beverages.
Front of House Team Member
Red Lobster
North Port, Florida
01.2015 - 01.2016
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Stayed ready for quick turnovers by pre-bussing tables.
- Serviced bathroom by cleaning surfaces and replacing soap.
- Prepared alcoholic beverages such as standard cocktails for guests.
- Helped guests at tables when in need of assistance.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Kept hostess station neat and clean with well-stocked supplies.
- Established welcoming atmosphere by greeting each guest warmly.
Education
High School Diploma -
North Port High School
North Port, FloridaSkills
Complaint resolution
Report preparation
Documentation and reporting
Sales expertise
Customer Relations
Outstanding communication skills
Exemplary work ethic
Microsoft Office Suite proficiency
Empathetic and genuine
Service-oriented self-starter
Training development aptitude
POS systems expert
Stock management
Technical Support
Money handling abilities
Quality assurance
Data analysis
Call monitoring
Ticket changes
Reservations and ticketing
Flight management
Passenger assistance
First Aid/CPR
Decision-Making
Self-Motivated
Teamwork and Collaboration
Excellent Communication
Independent worker
Professional and mature
Word processing
Active Listening
Flexible and Adaptable
Written Communication
Planning and Coordination
Good Telephone Etiquette
Employee training
Creative problem solving
Multi-line phone talent
Timeline
Airport Customer Service Agent
Frontier Airlines
01.2021 - 06.2022
Package Handler
FedEx Ground
05.2020 - 01.2021
Barista Shift Supervisor
EINSTEIN BROS BAGELS/ CARIBOU COFFEE
02.2019 - 01.2021
Pre loader/Helper
UPS
10.2018 - 02.2019
Concessionist
AMC THEATRES
03.2018 - 11.2018
Barista
Universal Studio Orlando
03.2017 - 11.2018
Barista/ Shift supervisor
STARBUCKS COFFEE COMPANY
02.2015 - Current
Front of House Team Member
Red Lobster
01.2015 - 01.2016
High School Diploma -
North Port High School